How can I get a deferrment on my owed prep fees? I am currently unemployed and the IRS and State of California took both my refunds. I have no funds available currently

[nanatdavis]

Since I received no refunds can I defer so I don't incur any bank charges which I cannot pay?

[SweetieJean · Accepted solution]

Contact Customer Service 5am-5pm Pacific M-F https://support.turbotax.intuit.com/contact

[Hal_Al]

TurboTax also has another free product called the Free File Edition (not to be confused with the regular Free Edition).  It has free Federal preparation and free State preparation. There is no efiling fee. It is not available after October 15

The Free file Edition can handle a 1099-MISC.

The Free file Edition is more fully-featured than the regular Free Edition.  The Free File Edition can prepare Schedule A, C, D, E, and F that the Free Edition cannot. 

For Free File Edition a user needs to meet only ONE of these qualifications:

•      AGI of $34,000 or less
•      or active duty military (including Reservists and National Guard) with a military-issued W-2 and a 2018 AGI of $66,000 or less
•      or eligible for the Earned Income Credit (EIC aka EITC).

The FREE FILE Edition is located at:
https://turbotax.intuit.com/taxfreedom

How to switch and start over in Free file Edition
https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-freedom-edition

[SweetieJean]

OP has already filed.
"IRS and State of California took both my refunds"

[Critter]

Changing the date will depend on how many emails you have gotten so far .... don't call the reg support line ... follow the email instructions to get to the correct department ... 

1. We'll send an email with instructions on how to pay your TurboTax fees (minus the Refund Processing fee, if any) by a certain date.
2. If the fees remain unpaid by the specified date, we'll send two more follow up emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account.
3. Finally, if you still haven't paid by the requested date we’ll send a final email letting you know that we're debiting the fees (minus the Refund Processing fee, if any) and that the auto-debit process cannot be stopped.