You'll need to sign in or create an account to connect with an expert.
If you're currently on the phone with a TurboTax support professional, you can allow them to view your screen by visiting livelook.
This link no longer works, please provide updated instructions on how to connect with a specialist via livelook.
https://glance.net/visitor/start/DownloadGlance.aspx?groupid=19185
The proper link is actually: https://turbotaxshare.intuit.com
this does resolve to the link listed by @alump93232
You can do it from within the program. See the screenshots below. You will go to Tools in the menu to the left.
Ask where do I get a code
If you are on the phone with a TurboTax professional you can get the code by hitting shift and enter.
The professional will explain how to do it.
If you are not on the phone with a professional, why are you looking for the code?
Home
Go into your account and return (click "Pick up where I left off")
Click Tax Tools on the left side (under File)
Click Tools from that drop-down
Click "Share my file with Agent" at the bottom of the list on the Tools Center screen
Click OK to the dialog box
The screen-share code is the "token number" listed on the screen
How I get the code
I need my code
how can i get the code
You would get the code while connected with a Turbo Tax Specialist.
If you would like to speak with one, please click here.
You must be on the phone with an expert before you generate the code. Click on the Cobrowse link at the very bottom of the TurboTax page
How to manually generate a screen share code
New for Tax Year 2020, you may not need to generate a code at all. If you use the "Contact US" button (accessed from within the search panel) your expert will be able to send a pop-up window directly to TurboTax Online. All you do is click "Accept" on the pop-up - no code needed.
I need a screen share code
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