Website won't allow me to save my expenses on my rental property

[Patrick352]

I've been having the exact same issue for the past two weeks. I've spoken to several turbo tax representatives, one who suggested to clear the cache and cookies, which did not help the situation and after realizing that he hung up on me. The second call I made, the rep was not able to help me and transferred me to an automated message that said I needed to pay $120 for an expert to solve my problem.

This is not a ME problem, this is a problem with the TURBO TAX WEBSITE. I have used and payed for turbo tax for years and now that their website is not working, it seems that they are totally unable to help me in my time of need. I think I will be taking my business to another service or just go back to mailing my return in. It's just ridiculous that several customers are having the same issue and nothing is being done to resolve this.

[grimes]

yes, I've used TT for several years without a problem, but this year was all around terrible!  I finally "resolved" the expenses issue by Customer Service giving me the download version.  But this had plenty of its own issues, including very sparse guidance, and the inability to prorate mortgage interest and property taxes on a rental converted back to personal.  I ended up basically doing everything manually, so may as well have just filled out the forms myself!

I really don't understand why TT couldn't fix this problem, given that it was reported at least as early as February.  

[Lesley]

This is still continuing.  I've cleared cache and cookies a million times.  Does TT know and when will it be fixed/

[MarilynG1]

There is no known issue with TurboTax not saving the Rental Expenses you enter. 

Be sure you have set up your rental property in the Property Profile section, and in the Depreciation sections under the Rental Property topic.

You may want to go through these screens again in regards to Ownership%, Active Participation, etc.

Click this link for more info on Reporting Rental Income/Expenses. 

Depending on whether you are using TurboTax Online or TurboTax Windows, here's some screenshots. 

[becky2016]

Hi - I posted about this last year as well and spent many hours on the phone with TurboTax support. Despite what the post above says, this is a persistent bug with TurboTax Online for certain kinds of rental expenses (especially if the expenses exceed the income on the property). TurboTax support does not file bug tickets, so I doubt TurboTax engineers are even aware of this issue, which means that I highly doubt it will be fixed for this year (or, frankly, ever). The only thing I can suggest is to use the downloadable/CD version of the software, which did not have the same bug. That worked for me last year, though I haven't tried it for 2021 taxes yet.

[Lesley]

Thanks for letting me know!

[jd236089]

Hey, y'all! Just wanted to let you know that the "Personal Days" used is the section where this issue is occurring, if you change the personal days to 0 the expenses then show! Hope that helps! 

[da291627]

First off, please check the personal use days on the profile section. If the number of personal use days is 15 or more, then you will not be able to claim expenses beyond the rental income per IRS rules. Therefore, if you did not use the rental property for personal purposes for 15 or more days, then put 0 in the box for personal use days. I hope this helps!

[HapaxLegomenon99]

It worked! I set the personal days used from 5 to 0 and the entries all appeared. I kept the days rented the same: 229. Thanks!

[a59505950]

It's 2023 and I'm having the exact issue as all above. BUT I am using the downloadable Deluxe version and STILL have the same problem so IT IS NOT A BROWSER problem, it is a PROGRAM DEFECT issue.

Hey Turbo Tax, been using you for years. How about some HELP!!??

[a59505950]

YES!! SOLVED!!! On the Schedule E worksheet you must fill out "Days rented at fair rental value" (I put 365)
AND you must fill out "Days of personal use" (I put 0).  Then all of a sudden I can enter my expenses AND pull up supporting details form to explain my expenses. I use the downoadable TT Deluxe and NOT the online version. Hopes this works for everyone! BTW, the only reason I left these places blank while I filled out the rest of the form is because I have several rentals and they are listed in the navigation panel with red !!! so I can

find them easily. Anyway if you don't get that, it's NOT important. Just be sure to fill out those 2 entries

regarding  'days rented at fair rental value' and 'days of personal use'. These are at the TOP of the form

Schedule E Worksheet under "General Information". Good luck!! And thanks to the person above my post who mentioned this!!