I've been having the exact same issue for the past two weeks. I've spoken to several turbo tax representatives, one who suggested to clear the cache and cookies, which did not help the situation and after realizing that he hung up on me. The second call I made, the rep was not able to help me and transferred me to an automated message that said I needed to pay $120 for an expert to solve my problem.
This is not a ME problem, this is a problem with the TURBO TAX WEBSITE. I have used and payed for turbo tax for years and now that their website is not working, it seems that they are totally unable to help me in my time of need. I think I will be taking my business to another service or just go back to mailing my return in. It's just ridiculous that several customers are having the same issue and nothing is being done to resolve this.
