In my rental property info section, I've entered in values in various expenses/assets (depreciation) but TurboTax says "not started" and returns 0 on the summary page.

[mgoblue2765]

I've added in values for insurance premiums, cleaning/maintenance, and utilities but it is returning 0 and says "not started"

[becky2020]

I don't have any suggestions for you, but wanted to add that I have the exact same issue. I've called in and spent ~90 minutes on the phone with TurboTax support, but no one was able to help me.

I thought it might have to do with some passive income loss limits, but if that's the case, then the interface is extremely confusing. 

[becky2020]

One more thing - there's another question like this one here: https://ttlc.intuit.com/community/investments-and-rental-properties/discussion/re-website-won-t-allo...

If you want to add your experience to that thread also. I think more attention to a single thread is likely to help get the question answered.

[judyjudy100]

I have been on the phone for 2 hours now and no one can answer this question.  It makes me question the validity of the entire software.  Even if I was at my limit due to passive losses it should save it until next year and not show "not started".   I used to love Turbo Tax, but now it is the most frustrating experience.

[hwall]

I had the same problem.  I think I figured it out.  As my ADU was not rented for part of 2020 due to Covid when asked how many days it was occupied and how many days personal I subtracted the occupied days from the total number of days in the year and put in that amount under personal days.   I was not able to add any expenses as other people have reported.  However when I ran the federal review it came up that I should have put zero for personal days.  When I did that all the expenses I had added showed up.

[Jetspeedv]

Hwall has the answer that helped me. When I went back and clicked on the ‘?’ by personal days in the definition it says not days you used the property yourself as your primary residence after converting it from a rental to personal property. This turbo tax section is worded very poorly. Apparently personal days doesn’t mean days you personally lived in the home as a primary residence. I moved into a property I had rented to a builder as a model home. I put the days I rented it for business and left personal days blank and it worked. Good luck

[akcazares]

oh my gosh, THANK YOU! this worked for me! I was about to lose my mind and TurboTax couldn't help me.

[germeister]

Same here, this advice worked for me as well. But I should note that it dropped my federal and state return estimates (shown at the top of the page) significantly, so I ended up repopulating the personal days values.