IMPORT OF FIDELITY DATA WILL NOT PULL IN BOTH MY WIFE AND MY OWN 1099-R (CD version Home & BIZ)

[pyrotecnico]

Importing Fidelity financial data fails to 'recognize' there are 2, 1099-R's ... one for me and one for my wife (it ONLY imports my 1099-R.  Even stranger - even if we 'start over' in Turbotax and use my wife's Login - it still only grabs MY 1099-R. 

[Critter-3]

Ok ... in the time it took to write this post you could have simply entered both forms manually since the import funtion is not working well.  Even if you imported the forms you still have to verify the import was done correctly and complete all the follow up screens in that section ... so importing really doesn't do much for you. 

[pyrotecnico]

I obviously realize that.  I tried to make this as simple of a 'question/comment' as possible - but the bigger issue is that Turbotax (which I've used for 17(?) years finally began to handle importing Brokerage data really well by 2010, including the very tough issues relating to Future trading which is fairly complicated. 

And it has always imported Fidelity account data without any issues - until this year.   What makes me nervous (with this lack of recognizing 2, 1099-R's) is whether it is properly handling ALL my Brokerage stock/option  trades. It's one thing if there are only a few transactions  to manually verify - but what about 100 or more trades?  Is it grabbing all of them - properly handling short vs long (hold) etc. ?   The idea of Turbotax - for me anyway - is not having to spend days transcribing paper reports for entry into a simplistic program.

ALL that said - the Biggest issue of all is that Turbotax is now using a slightly different  method of logging into Fidelity (appears 'safer' at first).  But it turns out - after importing the data it is either not closing the port to Fidelity - or is retaining my login information!   That's a major security hole.

[db9fan]

I'm having the exact same problem where Turbo Tax seemingly won't let you import from multiple brokerage accounts.  Not sure if it's just Fidelity.  It did last year, and now this year, not so much.  The comment on entering these things manually is absurd.  Why do that if it can be downloaded.  No answers yet on Turbo Tax help pages.  Seems like a glitch that can be fixed easily.  I'm hoping so.

[db9fan]

That doesn't work well, and potentially a problem when you have hundreds of transactions.

[db9fan · Accepted solution]

I found the answer.  I'm using 2022 Premier CD Download and Firefox.  We have separate Fidelity accounts and downloading Investment Income worked for my account, but when trying hers, I got the same error you did. 

Kept tinkering, and found that if you choose a different item to download, it would work.  So then I tried downloading Interest or Dividends, and got a popup window asking for the login information, which allowed me to enter her login information.

That allowed me to download all of her information as well.  Let me know if it works for you.

[bobpickering]

I had the same problem.  The response from Critter-3 is useless.  If I didn’t want a tax program that worked correctly, I would save $40 and use a pencil.  TurboTax has worked pretty well for me for many years, and I expect no less for 2022.  I want to see the import work correctly for me AND everybody else.

I’m using TurboTax 2022 Basic and Google Chrome.  I have five accounts at Fidelity and my wife has two.  We file jointly.  Before 2022, I entered the Username and Password each time I downloaded 1099’s from Fidelity.  Doing it once for me and once for my wife worked as expected.  For 2022, TurboTax just grabbed MY 1099’s from Fidelity, without asking for any credentials, let alone using two-factor authentication.  I don’t know how TurboTax does this, but it looks like a security flaw.

I tried changing the Import Options as db9fan suggested.  TurboTax said there was an error and refused to import anything.  After it failed a few more times, I restarted TurboTax and tried again.  It asked for credentials, sent a text to my wife’s phone to verify her identity, and then worked correctly.

My tax return appears to be correct now.  However, TurboTax 2022 managed to access my Fidelity accounts, and I have NEVER, at any time, entered Fidelity credentials while TurboTax 2022 was running.  How is TurboTax doing this?  Did they secretly save my password when I imported 1099’s for 2021?  When I re-read this thread, it’s clear that the real problem is that TurboTax is accessing everybody’s financial data without a username, password, or two-factor authentication.

[pyrotecnico]

The security issue is beyond a major one.  I reported it to TT a week ago - and while the support person was able to see my screens - I proved it to her.  She said she would send this to a higher level of support.  A week later - the flaw remains. 

How or where they are holding onto my Fidelity login info I do not know - but they are doing it.  This is outrageous.

I'm increasingly concerned about this as more and more people seem to be discovering it.  This is a hackers dream come true.  And a potential personal nightmare.

[ceshumaker]

I'm using TT deluxe version.  Yesterday, I had the same problem. I entered my wife's data manually. Today, I resumed TurboTax and tried it again. Today it again asked for login information so I entered my wife's login and it worked successfully. Of course, since we have some combined accounts (brokerage), it downloaded duplicate information  which would have to be reviewed and deleted.  Not the way it should work. I sure hope the rest of the TT works correctly, because I use it because I don't want to do all the research myself. This has got to be a common problem for milliions of people. TT needs to fix.

[pyrotecnico]

I had the 'duplicate' problem with YY (Home/Biz) over 10 years ago!  They didn't fix it until 8 yrs ago.  It appears they broke it for 2022(3).

'New programmers' who are messing with things they are not familiar with.  What a mess.

[pyrotecnico]

For those having suspected TT 'issues' with security into Fidelity accounts    - may be time to add all possible security measures Fidelity offers:  https://www.fidelity.com/security/overview

Changing your Login is also suggested.

[JL-808]

I cannot get the proper 1099s to import from Fidelity for each different family member with separate brokerage accounts under their own SSNs.  I could do it easily in prior years by selecting from the total list of Fidelity tax forms I have authority over. I haven't found a solution that works for 2022. I cannot see any tax forms for other SSNs in the import list.  I don't get a request to enter Fidelity username and password to direct Turbotax to which accounts to identify to the taxpayer. This is unacceptable and needs to be fixed now.

[pyrotecnico]

Its outrageous that TT has not only not fixed this - it's as if they are purposely avoiding it. 

What idiot told them to mess with the code?  And they are retaining our Fidelity Passwords!  Only explanation for their ability to get into the accounts without need our Passwords.  

[CarissaM]

If you are unable to import the 1099, please check out this FAQ here for better assistance. 

If you need further assistance, please click here to speak with us by phone. 

[bobpickering]

Carissa, please read the posts on this topic before you post a “solution”.  The problem is not that we are too stupid to import our tax forms from Fidelity.  The problem is that TurboTax doesn’t work right.  TurboTax is accessing Fidelity tax data without prompting for a user ID or password, let alone using two-factor authentication.  TurboTax is apparently “remembering” Fidelity credentials from last year.  Since TurboTax doesn’t ask for Fidelity credentials, there is no way to enter your spouse’s Fidelity credentials and import your spouse’s tax forms into TurboTax.  Pyrotecnico called your help line long ago, and got no help.  Please fix this!