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Level 1
April 8, 2021
Question

Can't get our download started

  • April 8, 2021
  • 1 reply
  • 13 views

Hi 
I tried to get Downloads by entering a license code but I got "Whoops! We hit a snag loading your data. Please try again." My partner purchased Download that should be able to be shared up to 5 devices. 
How can I find the download my partner purchased with my account?

    1 reply

    VolvoGirl
    Level 15
    April 8, 2021

    Well you have to log into the same account that he downloaded from the first time and download it the same way.

     

    Access your downloads here

    https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

     

    How to download your software purchase

    https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075