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Level 2

Question

Your transmission didn't go through - software update

Forum|Forum|6 years ago
February 8, 2020
26 replies
0 views

I was going to transmit federal and state returns, I received a message stating "Validation failed", then proceeded to tell me that there is an update available for my program. I checked for updates and it said I am up to date. It then tells me that I can print the return and mail it, however I paid $80 for the program, and another $20 for the state form, I shouldn't have to print and mail my return. Help!

Show previous replies

Arcticson58

Level 2

I was stuck in this loop saying I needed an update to e-file, but found this page via Turbo Tax HELP which has links for an update for the Windows version. There is one for New York and one for Massachusetts so anyone filing for these states will probably need the associated update. No idea why these updates were not part of the auto-update that TurboTax does!

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

TerukoL

Level 13

Some customers have experienced an update loop when attempting to e-file. When going through the file experience, you may receive a message that TurboTax needs to check for updates, after which TurboTax checks for update and none are found. When you continue through the filing process, TurboTax prompts you to check for updates again.

Solution

To fix this, re-install the latest updates.

Launch TurboTax from the Applications folder.
Select the TurboTax menu and press and hold the option key on your keyboard
select Download Latest Updates...
Select Next when prompted.
Once the updates are finished, select Continue and then Quit TurboTax and re-launch it from the Applications folder.

You can now e-file your taxes.

Please click "TurboTax needs to check for Updates" loop when attempting to e-file on Mac to learn more.

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Joyfd

Level 2

I’m still having issues - 2/20. Asking me for an update. Anyone else?

kaybee29

Level 2

Same - I have done the "hold option and click on TurboTax menu", uninstalled, reinstalled, and still can't e-file.

Pixelsage

Level 2

Adding to the chain, here. Still haven't been able to e-file my federal return.

herz1512

Level 2

Adding to the list.

I'm getting the same errors as others are experiencing. Error as of 2/26/20.

"Validation failed: There is an update available for your program. Before you can e-file, you'll ned to get this update. To do this, go to the TurboTax menu and select "Check for Updates."

I have done this numerous times. There are no updates. I have tried the "Force Updates" process and restarted and all of that.

Nothing works.

CassLO

Level 11

@herz1512 Is the state your trying to file CA? If so, un-installing the CA forms, allowed customers to file the federal return. Then once the IRS accepts the federal return, you can go back in to complete the state return. It seems to be a issue with the CA LLC form 568.

Please see the discussion here.

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imcooker

Level 2

I've been battling this error for a couple of weeks and decided to take a wait-and-see approach by attempting to file every few days but kept getting the same error. Tonite I called the customer service line and, after trying several trouble-shooting items, I was instructed to uninstall TurboTax Deluxe 2019 and then I was sent a new download, which I accessed through turbotax.com. After re-installing and accessing my filing, I was able to successfully transmit the filing without incident! The representative was extremely helpful, patient and pleasant.

mevasue

Level 2

I need help in downloading the tax program update.

mevasue

Level 2

I have a MacBook Air computer and I am unable to e-file my return. What gives.

HeatherPLO

Level 14

@mevasue

Try the steps here in our Help Article if you are having issues completing an update that is preventing you from e-filing. In addition, please see this Help Article: Why does TurboTax for Mac keep saying there are updates when I check for updates?

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