Cannot open TT Premier 2020. The file is frozen. Have used TT for last 10 years and have not had this problem. Need to speak directly to tech support. My number is [phone number removed]. Will await you call

xmasbaby0

Level 15

No one can call you from this user forum.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Trx250r

Level 2

Can't get finished with my info ??

xtax20

Level 2

I need help to correct rejected tax return

xmasbaby0

Level 15

@xtax20

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

https://www.taxpolicycenter.org/taxvox/are-irs-security-tools-blocking-millions-people-filing-electronically

yonghuikim

Level 2

I need to talk to tech support. please give me tech support telephone number

xmasbaby0

Level 15

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

Greatgrammie1

Level 2

I need help I am77 and need help on my free intuit tax forms

DoninGA

Level 15

@Greatgrammie1 wrote:

I need help I am77 and need help on my free intuit tax forms

TurboTax does not provide live support for users of the Free online edition. Look at the answer directly above your post in this thread for the answer.

You can ask your questions here and someone should be able to help you.

kgwarren666

Level 2

Last week I downloaded turbo tax. Today it did an update and when I click on new return it errors out

kgwarren666

Level 2

How can I speak a human being and get help

DoninGA

Level 15

@kgwarren666 wrote:

How can I speak a human being and get help

You can describe your problem here and someone should be able to help you.

OR -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

ehrltax

Level 2

In the investment income section I am caught in a loop.

I answer NO to ever question and when I hit continue, the program goes back to the beginning of the section.

John E.

[email address removed]

DoninGA

Level 15

@ehrltax wrote:

In the investment income section I am caught in a loop.

I answer NO to ever question and when I hit continue, the program goes back to the beginning of the section.

John Ehrling

[email address removed]

This is a known problem. See this TurboTax support FAQ - https://ttlc.intuit.com/community/income/help/why-am-i-stuck-in-a-loop-in-the-investment-income-section-when-i-choose-walk-me-through-everything/00/2432685

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