If after a reasonable amount of time, you still have not received your 6 digit verification code by email and you have checked your spam folder, please see below alternate methods:To get your verification code sent as a text, you have to select that option in your account settings. You will need to gain access to the account and then:1.) Click My Account2.) Account Settings3.) Under the Security tab, select Two Step Verification and enter your mobile information and password. To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.Additional information regarding entering the 6 digit verification code to prevent getting the expired or incorrect code message:Make sure to leave the window open that asks you for the code. It appears as though if you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window. To open a new tab you can press Ctrl+T on your keyboard. That way the window with the box to enter the code stays open but you can also access your email inbox in the new one and switch back in forthMake sure you are using the most recent code and not using a prior one. So if you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent.

Level 1

Solved

Send the 6 digit code to my phone please.

Forum|Forum|7 years ago
June 7, 2019
60 replies
21 views

No text available

TurboTax Free Edition Online

Best answer by AshleyRose1

If after a reasonable amount of time, you still have not received your 6 digit verification code by email and you have checked your spam folder, please see below alternate methods:

To get your verification code sent as a text, you have to select that option in your account settings. You will need to gain access to the account and then:
1.) Click My Account
2.) Account Settings
3.) Under the Security tab, select Two Step Verification and enter your mobile information and password.
To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.
If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.

Additional information regarding entering the 6 digit verification code to prevent getting the expired or incorrect code message:

Make sure to leave the window open that asks you for the code. It appears as though if you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window. To open a new tab you can press Ctrl+T on your keyboard. That way the window with the box to enter the code stays open but you can also access your email inbox in the new one and switch back in forth
Make sure you are using the most recent code and not using a prior one. So if you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent.

Show previous replies

O

onecentk

Level 2

I have a new email [email address removed]. I been working on taxes since noon. HELP mobile [phone number removed]. My brain is fried

V

vicksone1

Level 2

please send 6 ditgit code to my phone in 5 min.

J

Joshlovester

Level 2

Please send code to my phone

J

JotikaT2

Employee Tax Expert

As this is a public forum, we cannot make changes to your information.

If you are trying to get a code, please see the links below for more steps to help you get back into your account depending upon what you are trying to do.

How to reset your user ID or password in TurboTax

Updating your TurboTax account information

@Joshlovester

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

D

Davidahn2000

Level 2

My email address is [email address removed]

I am not getting the verification code to finalize filing my tax return.

Please send the verification cod to my phone number [phone number removed]

M

mesquitebean

Level 15

@Davidahn2000 wrote:
My email address is [email address removed]
I am not getting the verification code to finalize filing my tax return.
Please send the verification cod to my phone number [phone number removed]

This is a public Internet forum. For your privacy/security, please do not post personal info in the public forum. TurboTax Support will not contact you from the forum, but no telling who else could try to contact you to spam/scam you. It looks like the forum privacy filter protected you by removing your information.

The FAQ below says TurboTax cannot send the code as a phone text since the process is verifying an email address.

Be sure the emailed code is not ending up in your email's spam/junk folder. If you have another email address and want to change the email address to use, you can go to Intuit Account and your account settings.

See the FAQ below:

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

W

Warhari

Level 2

I need a authorization code I misplaced mine

M

mesquitebean

Level 15

@Warhari wrote:
I need a authorization code I misplaced mine

What are you referring to? This thread is about a 6-digit email verification code during efiling. Are you instead referring to a 16-character license activation code?

If so, where did you buy your product--directly from TurboTax or from another authorized retailer?

Did you buy a CD or a download?

L

LEAHJOYCE11

Level 2

send 6 digit code to my phone

DoninGA

Level 15

@LEAHJOYCE11 wrote:

send 6 digit code to my phone

If you are referring to the 6-digit email verification code at the time of e-filing, it cannot be sent by phone text. It is an email verification.

Be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in the Intuit Account settings, if you wish to use another email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

G

gcanady

Level 2

I received the 6 digit code but Im still not able to get in. I can not receive my code fom my email

M

mesquitebean

Level 15

@gcanady wrote:
I received the 6 digit code but Im still not able to get in. I can not receive my code fom my email

It's not clear what you are doing and trying to do.

What kind of code are you referring to?? Are you referring to the email verification code used when efiling a return to verify your email address? Or you referring to a log-in issue and a code that is sent to log into your account?

You also began by saying you "received" the code, and then said "I cannot receive my code from my email", so that appears contradictory.

D

dgood070281

Level 2

I am referring to the email verification code used when efiling a return to verify your email address

D

dgood070281

Level 2

I am not receiving emails. Please send the verification number to my phone only

M

mesquitebean

Level 15

@dgood070281 wrote:
I am not receiving emails. Please send the verification number to my phone only

This is mainly a user community forum, but TurboTax says they cannot send the email verification code to a phone as text, since it is an email verification process.

Be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in Account Settings, if you wish to use another email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

S

S44

Level 2

[phone number removed]

M

mesquitebean

Level 15

@ S44

This is a public Internet forum. For your privacy and security, please do not post personal info in the public forum. No telling who might try to phone and try to spam/scam you.

If you are wanting the 6-digit code for email verification during efiling, it cannot be sent by text to a phone. It is an email verification code.

Be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in your Account Settings, if you wish to use another email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://www.facebook.com/turbotax

or

https://twitter.com/TeamTurboTax

W

wehmig

Level 2

I do not get the 6 digit verification codes on email

M

mesquitebean

Level 15

@wehmig wrote:
I do not get the 6 digit verification codes on email

Be sure the code is not ending up in your email's spam/junk folder or another email address you have.

See this FAQ on some tips, which also includes info on how you can change the email address in your Account Settings, if you wish to use another email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax