Live chat available?

You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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@ user17758584443 wrote:

Hello, I want to finish my taxes, but I don't need to purchase the Premium Services Benefits. How do I cancel it?

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If you are a California filer and chose to pay the TurboTax product fees out of your refund, that automatically adds Premium Services Benefits for $45.    It includes the "pay out of refund" feature, as well as other benefits explained in a FAQ below.    To remove it you will need to change your payment method and pay by credit/debit card or a prepaid debit card you can buy in a store.  See removal FAQ below.

FAQ:  What is the Premium Services bundle? (California filers)
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/00/255...

FAQ:  How do I remove Premium Services?  (California filers)

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/remove-premium-serv...

DID YOU E-FILE?

Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

Check your e-file status:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”

If you discover or realize that your e-file was rejected, or just never filed, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2024.

If your 2024 return was accepted, then what does it say on the IRS refund site?

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

@Samirahf92

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@jcgilliam wrote:

I have an account with turbotax from last year. I bought 2025 from Office Depot, I trying to load it in my computer ( apple) I can't get to the page the ask you for your license code, so I can't load the new 2025 turbotax

 

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Are you sure it is 2025 software?  I didn't know Office Depot was selling 2025 TurboTax product this year.  And is it for desktop or Online TurboTax?    This year some retailers are selling both desktop and Online versions, so you have to be careful which one you buy.

If you bought a 2025 desktop version of TurboTax, here are the steps to install it on your computer.   If you followed the steps in this FAQ, where did you hit a roadblock?   If you need to respond, also say if you are installing it on a Mac or Windows PC.   The Mac version requires Mac OS Sonoma 14 or higher, and Windows must be Windows 11.

FAQ:  How do I get started with desktop TurboTax?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US

Please use the link below to contact us regarding your questions.

• How do I contact TurboTax?

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@ SGRWebster wrote:

Anyone there?

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This is not a chat room.  It works like a bulletin board.   You have to ask a question in a thread or start your own new thread, and then see if anyone sees it who wants to tackle it.  The answer time will vary depending on the number of people looking over the forum, time of day, or if someone feels knowledgeable to comment.

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@bazzettecurly wrote:

Turbo tax has lost my refund....talked to the bank...no deposit.....talked to IRS.....sent 2/11...called turbo tax...no help at all....got hung up on....what has happened to my $2400 refund?   Will never use turbo tax again

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You said you talked to the IRS.   Did they tell you the specific bank your funds went to?    If not, you may need to talk to them again and ask.  They should be able to tell you what bank it was sent to.   And they can initiate a trace, if needed.  I've named the 3 most common third-parties below.

You said you talked to "the bank?"    Was that your own bank or one of the third party banks I mention below:

If you had any add-on options such as "pay fees out of refund", "up to 5 days early" offer, or Refund Advance, those options involve third-party banks.  The common third-party banks are Cross River Bank, MVB Bank Inc., or one of SBTPG's banks.  SBTPG is a Green Dot company commonly used if you chose to pay any TurboTax fees out of your Federal refund.  MVB Bank is often used when the funds go to a Credit Karma option such as a Credit Karma Money account, Refund Advance, etc.    If the IRS will tell you what bank it went to, that would be a start.