Live chat available?

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@BlairReynolds wrote:

I pirchased the desktop 2025 TurboTax Premium  and have nearly finished my taxes. I also paid $60 to buy Live Tax Advice, and now want to utilize it. But I can't see how to get into it to ask my question. All that appears is a "Buy Now" button. I have confirmations of both purchases.

 

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Have you been using the "Connect with an expert" link to request a phone call?  See this FAQ on using that feature. If it's not working right, I've also left contact information for TurboTax Support.

FAQ:  What is TurboTax Desktop Live Tax Advice?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/experts-advice/turbotax-desktop-live-tax-advice/L2nvxpA4W_US_en_US

TurboTax Support

Hours 5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/

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@fuelnow wrote:

How do you guys post questions on this forum? I dont see a button to do so?

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I presume you mean you want to start your own thread.  Scroll way down lower on this page.  Below each thread just after you see some page numbers, you should see a blue box "Post a question".  Then you'll get a form where you can enter a subject/title of your question.  Below that line is a box with room for any details.

Or you can go to this direct link to pick a category then ask a question:

https://ttlc.intuit.com/community/file-with-turbotax/discussion/03/303

Then when you go to the next screen after that, there is a blue "Ask a question" button placed right over the image near the top next to the search box.  That makes it kind of hard to see.

We are sorry to hear that you are having issues with this. Please contact our customer service for assistance at 1-888-829-8608.
 

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@madhoek wrote:

Hi, I paid to file my taxes, but it said there was a problem with my payment. I looked into other options and decided not to file with turbotax. I'd like a refund since I'm no longer filing. Thanks! 

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For any account-specific billing issue, you would need to phone TurboTax Customer Support.

Tell the robot: "Speak to representative about a billing issue" or just "billing issue."

Hours are 5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/

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@ vijji_veeranki wrote:

chat with agent

 

Also @Recovery9393  asked:  "I need to talk to live agent.'

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TurboTax doesn't have chat in this forum.  They do have phone support, however.

Hours are 5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/

Or start your own new thread in this forum and ask your question so it will show up to the whole forum.  On the page at this link, you see a blue "Ask a question" button superimposed on the image so kinda hard to see.   There's also a "post your question" button off to the right and a little lower.

https://ttlc.intuit.com/community/taxes/discussion/02/202

USER ERROR WITH SOCIAL SECURITY ENTRY

We have seen a lot of people who made a user error with the entry of their SSA1099.   The screen right after you enter the SSA1099 asks you if you lived in certain foreign countries in 2025.   If you skipped past that screen or answered incorrectly, your Social Security was not taxed correctly.   Look at your Form 1040 and see if line 6b was left blank due to that mistake.  The IRS is catching those mistakes and correcting them by reducing your refund or increasing your tax due.   It is really so important to read every screen slowly and carefully from top to bottom as you prepare your tax return to avoid errors.

@mayormo