Live chat available?

To resolve this issue:

1) Fully close TurboTax

• Windows: Ctrl+Shift+Esc > Processes > End any TurboTax or Intuit processes.
• Mac: Quit TurboTax, then Activity Monitor > quit remaining TurboTax processes.

2) Remove duplicate installs

• Windows
  • Settings > Apps > Installed apps: uninstall extra “TurboTax 20XX” entries (keep the one you use).
  • File Explorer: delete leftover folders:
    • C:\Program Files\TurboTax\
    • C:\Program Files (x86)\TurboTax\
    • C:\Users\YourName\AppData\Roaming\Intuit\TurboTax\
  • Reboot.
• Mac
  • Applications folder: if you see multiple TurboTax 20XX apps, delete duplicates.
  • Finder > Go > Go to Folder:
    • ~/Library/Application Support/TurboTax/
    • /Library/Application Support/TurboTax/
    • ~/Library/Preferences/ (remove com.intuit.turbotax*.plist if obviously duplicative)
  • Empty Trash and reboot.

@premalmeghna 

---

@ bjgganny  wrote:

Hello I just filed my taxes last night and I’m trying to cancel to receive five days earlier. I did not know it was a 35 dollar fee.

if it is possible 

---

There's only a $35 fee for the "Up to 5 days early" offer if you chose for the refund to go directly into your own bank account.   If you choose the option that deposits in a Credit Karma Money checking account, there is no fee.  

Have you received notice yet on whether your efiled return has been accepted or rejected?   If accepted, it's too late to change it.  If rejected, however, you "may" be able to change that option, correct whatever else made it reject, and resubmit.

If you are stuck with that option, and if your Federal refund fails to arrive at least 1 day earlier than it would have if it came directly from the IRS, then TurboTax says they will not charge the $35.

You can check the status of your refund.  If your return has been accepted, track your refund at the IRS Where's My Refund? site.

1. You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status, which you'll find on the first screen after signing in to TurboTax.
2. If you mailed your return, wait 4 weeks after mailing your return before using the tool.

When you initially file your return, the IRS will accept the return. As as they process your return, the status will change.  Most refunds from e-filed returns are processed in about 21 days, although some returns take more time to review.  If it's been over 21 days since your e-filed return was accepted, you can call the IRS to check on your refund status.

Go here to track your state refund.

@tayjomason95 

Yes, you can use your email and phone number as contact info when preparing your mom's return.  

@user17743836247 

@Mjcarves No one from this forum can contact the bank for you.

To contact Cross River Bank regarding a TurboTax refund, you can call their main branch at 1-877-55CRB55 (1-877-552-7255), available Monday-Thursday 9:00 am–6:00 pm and Friday 9 am–3 pm EST. For issues specifically with TurboTax 5-day early refunds or check cashing, call the dedicated TurboTax/Cross River support line at 1-800-335-9612.

Key Contact Information & Tips:
Cross River Bank Main: 877-552-7255
Dedicated TurboTax/CRB Support: 1-800-335-9612
Email: accessibility@crossriver.com

@user17745490144 In the My Info section of the program when entering your personal information go to the address and phone number section.

On the box for Type of mailing address using the dropdown choose Foreign Country so you can select the country and enter the Postal Code.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

@Nmgraham95