Issue entering my W-2

Forum|Forum|4 years ago
January 23, 2022
6 replies
20 views

When trying to manually enter the details of my W-2 I cannot type anything in any of the fields. Is anyone else having this issue? I have used turbotax for many years and have ever had this issue.

JamesG1

Alumni - Intuit

Try clearing the field and starting over.

Are you able to delete the W-2 entry by clicking the trashcan icon to the right of the Edit button?

You may also be able to delete the W-2 by Tax Tools / Tools / Delete a form / Review Form List.

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JKaraskiewiczAuthor

Level 2

Yes I have deleted it and created a new one and continue to have the same issue.

RobertB4444

Alumni - Intuit

It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser. If that doesn't work, try using a different web browser.

If that doesn't work I would recommend using the "Live Expert" help in the right upper corner to see if having someone walk you through helps.

Here is a link on how to clear your cache and cookies.

Here is a link to finding a TurboTax expert.

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