Is anyone having Problems with paying with refund option?

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TurboTax Online

RLINDSEY09

Level 2

OMG YES! I thought I was the only one till I started looking on here. When I go to file it goes straight to pay for turbo tax with credit or debit card there is no option at all for pay with refund. I've been trying for a week now and nobody from Customer Service can give me a straight answer. Today I was told that they are working on the issue with pay with refund to try in a couple of hours and it should work. but nope still don't work.

JohnB5677

Alumni - Intuit

To use this payment option:

Your federal or state (if applicable) refund must be enough to cover your TurboTax fees.
You must have a US address.
You have to e-file.
The name on the bank account needs to match the name on the tax return.
You'll need to direct deposit your refund into a single account.

See TurboTax criteria at Can I pay with my refund?

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dinomite5

Level 2

I definitely am. i dont owe and it wants me to pay with credit card or with my refund????

baldietax

Level 12

Please avoid pay with refund if able, there is an additional $40 fee for that service and it will send your refund through a third party bank to process that

How can I see my TurboTax fees?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons (BEFORE you e-file) :

Remove Premium Services

Remove MAX Defend & Restore

Remove a state

Remove PLUS Help & Support

Remove Pay With Your Refund