File Password

Forum|Forum|6 years ago
February 16, 2020
2 replies
29 views

Trying to open a file I password protected a few months ago. My password is not working and when i click "forgot password" it says to answer the security question but the question is blank. I don't remember setting up any questions.

DGMein

Level 2

I have the same problem - I forgot the password [though I am pretty sure I entered the right one] and then it says answer the security question is there is no security question - just a blank space to enter info

coinman1972

Level 2

I'm having the same exact issue. And there isn't a real person to answer questions at the customer service hotline number.

ThomasM125

Level 15

I am sorry you are having trouble with this. I believe you mean you downloaded your tax file and then assigned a password to protect it?

If so, the password procedure is outside of the service we provide, so it is not something we could help you with. If it was part of the procedures that we instructed you to do, then you can reach us in a couple of ways and we can help you.

You can reach TurboTax online as follows:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Edited 4/5/20 at 5:40 PM]

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Carmen Estrada

Level 2

I'm trying to find out when I can get my refill on my tax return

xmasbaby0

Level 15

@ Carmen Estrada

You wrote

"I'm trying to find out when I can get my refill on my tax return"

What are you trying to do? What do you mean by "refill?" Or is that a typo? Are you trying to find your account? Did you forget how to access your account?

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**