Chat with agent

Forum|Forum|3 years ago
February 3, 2023
61 replies
457 views

chat with agent on line

TurboTax Live Deluxe Online

Best answer by bluedeb

TurboTax’s Live chat feature is here to quickly connect you with a tax professional while you're working on your return. This feature is available daily from 5:00 AM to 5:00 PM PT.

To access the chat feature:

Sign in to your TurboTax Live account
Select Live help on your screen
On the Hello screen, select Connect Now, enter your question and select Continue
On the next screen, select Chat with us. Enter your details and select Get a chat. You will be connected with a specialist as soon as possible
When you’re finished, close out of the chat box and select Exit chat

If you minimize or lose your chat conversation, select Live help to reopen your chat window and continue.

Show previous replies

wellsjanene

Level 2

The irs sent my return to my bank on April 2nd. The bank said they never reciexed it. I have tried to call the irs to track it but never get an answer because of the overload of calls they have. Is there anyway you can get the tracking number or is it still with you ?

DawnC

Level 15

Unfortunately, no. TurboTax does not have any access to your return once the IRS accepts it. Double-check Form 1040 (at the bottom of page 2) to ensure the routing and account numbers you provided are correct.

You can initiate a refund trace since it has been more than 5 days.

If you chose to pay your TurboTax fees out of your refund, your money is first sent to an intermediary bank (such as SBTPG). You can check the status of your funds through the SBTPG Taxpayer Portal to see if the money is held there. See more. @wellsjanene

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