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@B Parker   Yes was it FORM 3351? this can happen if you failed the identity check questions required or had a required PIN that was not entered when you switched tax services, bad SSN, missing ITIN, Missing unreported W-2 or 1099, or other Security issues on filers.  Many reasons this can happen.  

This didn’t work. I repurchased PA, which I already purchased and it still doesn’t work. It tells me the software is updated. So now I spent an extra 45 dollars for something I already purchased ( which is like to have returned) and followed all the instructions and still get the error. What’s the next step 

It's easy for the state to divert the attention away from themselves when they are not sure and also trying to help many for various reasons.   It's common for a state to want to see the documents for state withholding when it's unusual such as anything other than a W-2 or possibly a  1099-R. When this happens, they simply want you to mail the tax return. If this is your situation, this may be the reason. My advice is to mail the return with any document that does have state withholding to eliminate a letter and longer processing time.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday   What does it show on the IRS refund site for your 2024 refund? You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds  

The expenses are utilities, HOA dues, insurance, etc rather than repairs.  Since we rented it such a short time, I figured it would need to be done kind of like a home office I have done for the percentage of the house - but in this case for the percentage of time it was rented at a rental rate.

Federal and state refunds come from completely separate entities,  There is no rule as to which one will come first or how much time there will be between their arrivals.  Some states process returns quickly and some are very slow.   STATE RETURN Make sure your state return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   To track your state refund:       ttps://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0

- disable any active VPN, as these frequently block authentication.   ***  I do not use a VPN    - switch to an incognito/private browser window ***  This is for Windows 11 Desktop install, no window to be incognito/private    -clearing your browser's  Cache and Cookies *** Although I am using Windows Installed version, I cleared my cache and cookies    -temporarily disabling ad-blockers or firewall software. *** Has been disabled    -try using a different browser  *** Nobody in this thread is using a browser    -try using a hardwired connection rather than WiFi *** Yes its a hardwired connection   None of these "suggestions" has made any difference.  I still have software I paid for that can not be used.  There needs to be other ways to authenticate.  Running software should not be this much of a problem    

Thanks for your continued efforts!  Someone named Dawn at TT is also working on this (maybe she's your contact or you and she are working together) and she has stated something similar.  But it seems to me that if 7a is checked (yes it's less than 1MW), 7220 should never be required no matter what box we check in 8 since the following statement is directly from the IRS website Instructions for Form 7220 (12/2025) | Internal Revenue Service If you’re claiming the increased credit or deduction amounts and satisfy the BOC or the One Megawatt exception, you’re not required to file Form 7220. 

Georgia (GA) has not agreed to follow federal protocol with the state and local tax (SALT) deduction. It is still limited to $10,000.  Please use the link below to handle your GA return if you need to do an amendment.  How do I amend my 2025 tax return to correct the SALT limitation? @user17715872872 @Kchamp17 [Edited: 03/21/2026 | 2:05 PM] 

Georgia (GA) has not agreed to follow federal protocol with the state and local tax (SALT) deduction. It is still limited to $10,000.  Please use the link below to handle your GA return if you need to do an amendment.  How do I amend my 2025 tax return to correct the SALT limitation? @user17715872872 

This is ridiculously frustrating.   I am able to login to my Intuit account via the Google Chrome browser and pass the captcha first try each and every time. And yes, Intuit makes me do the captcha literally. every. single. time. I. login. I even have multi-factor authentication enabled on my account, but it does not matter. CAPTCHA FOR ALL, EVEN IF I HAVE JUST LOGGED IN FROM THE SAME COMPUTER. Ugh.   When I go to launch TurboTax 2025 and am presented with the login screen, it, once again, forces me into a captcha, though this time, there is no working solution to *actually* login. I have attempted it probably 20 times (literally) at this point. I can only assume it is embedding an Edge browser pane into the TurboTax 2025 launcher or something, but it literally never works. I've cleared the cache through Internet Options in Control Panel; no difference, no change, just repeated failure. Switch over to another program, and I can login just fine via Chrome AND on my iPhone via Safari, first try every time.   Come on, Intuit. I know you want us to use TurboTax Online as opposed to the Desktop editions, but this is ridiculous - please get this fixed, because it is clearly broken for more than just me. I'm going to give the benefit of the doubt that this _has to be_ a bug....

HOW CAN I DOWNGRADE TO A LOWER VERSION https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m6ilzady     WHY DO I HAVE TO PAY?  I WANT THE FREE EDITION   The information that you can enter in Free Edition is pretty limited now.  Thanks to the tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's.  Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.  Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.   If you started in the Free Edition and entered any data that required any extra forms or schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.       TurboTax Online: Important Details about Filing Simple Form 1040 Returns If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. Roughly 37% of taxpayers are eligible. Examples of situations included in a simple Form 1040 return (assuming no added tax complexity): W-2 income Interest, dividends or original issue discounts (1099-INT/1099-DIV/1099-OID) that don’t require filing a Schedule B IRS standard deduction Earned Income Tax Credit (EITC) Child Tax Credit (CTC) Student loan interest deduction Taxable qualified retirement plan distributions   Examples of situations not included in a simple Form 1040 return: Itemized deductions claimed on Schedule A, like charitable contributions, medical expenses, mortgage interest and state and local tax deductions Unemployment income reported on a 1099-G Business or 1099-NEC income (often reported by those who are self-employed, gig workers or freelancers) Stock sales (including crypto investments) Income from rental property or property sales Credits, deductions and income reported on other forms or schedules        How can I see my TurboTax  fees?  https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k   If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :   Remove Premium Services Remove MAX Defend & Restore Remove a state Remove PLUS Help & Support Remove Pay With Your Refund     Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site   https://apps.irs.gov/app/freeFile/     No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”   https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh