@ cuong_bui wrote: I clicked on "add a state return" Now it presented me with 2 choices : Amend or "Trash Icon" I assumed that "Trash Icon" means delete the current state return (California) ...
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@ cuong_bui wrote: I clicked on "add a state return" Now it presented me with 2 choices : Amend or "Trash Icon" I assumed that "Trash Icon" means delete the current state return (California) and restart, do I have to pay again for adding California return (I already paid) ? Will it let me edit the federal return ? The whole issue was that I entered many estimates on both federal and states, to see how much I owe (ballpark). I have to pay in order for Turbo Tax Online to continue and generate the PDF so I can see. But then Turbo Tax Online said I am finished even though I never clicked "I am done" button. I used Turbo Tax desktop for years, never have such problem. What can I do now? I asked for refund, but Intuit refused. I am checking with my Visa card to see if I can charge back. You wrote: "I used Turbo Tax desktop for years, never have such problem." Yes, the desktop product is a much better product than the Online version. The link "Add a State" (at the Tax Home page) is only used to get you back into the return interview if TurboTax had closed the interview. It doesn't actually add another state return. It simply opens the interview back up. Sorry, it's difficult to know what the trash can icon is for or why you are seeing it. This is a user community, and nobody can see what all you have done and are doing. In any case, it shouldn't let you delete the state return if it's already been paid for. If you've already paid for Federal and a state return, you should not have to pay again. At the Tax Home once you clicked on "Add a State", did that not reopen the interview so you could continue working on it? Do not click on Amend, or that will start an amended return. Or did you already start an amended return by mistake? Since you have not filed your return (you said it only said "printed"), once you get back to the interview you should be able to edit anything in the Federal and state returns prior to filing. If you continue to have trouble with this, you may wish to speak to the people at TurboTax Support again and talk to someone in real time so they can, hopefully, figure out what's going on. They might even be able to screen share with you, if needed. TurboTax Customer Support Hours 5AM-9PM Pacific, 7 days/week https://ttlc.intuit.com/turbotax-support/en-us/contact/