This is a problem that nobody, after 12 hours on the phone over multiple days, has been able to fix. Allegedly, ticket(s) have been escalated to Turbotax IT but I haven't heard back and it's been mo...
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This is a problem that nobody, after 12 hours on the phone over multiple days, has been able to fix. Allegedly, ticket(s) have been escalated to Turbotax IT but I haven't heard back and it's been months. The major problem is, I am unable to even file the 1040X with the Desktop version either, which multiple people have alleged is the 'solution' to the problem. Why? Because when you get to the final step to print/submit, it simply has inactive buttons that allow printing and submitting. Screenshot shows what the problem is. Look at the Dev Console to see the error when using TurboTax Online. It loops on the button function of Add Expense, and provides no errors to the user experience. It is crazy to me that 1) There is no easy solution to simply transition my account for the 2024 year to TurboTax Premier so that this issue goes away 2) The desktop version can't finish the process either. Would love more people to raise awareness of this, but more importantly find a way to actually file a critical 1040-X that I need to for the 2024 calendar year with the product I paid for already.