I would like this to also be shared! So thankful for our SECOND turbo tax expert, Kamal Z! Our first turbo tax expert, Kenneth R, had a lot of trouble getting our return filed. Kenneth offered u...
See more...
I would like this to also be shared! So thankful for our SECOND turbo tax expert, Kamal Z! Our first turbo tax expert, Kenneth R, had a lot of trouble getting our return filed. Kenneth offered us to sign up for the Trump account during our tax filing which we thought would save us time. It did not. Once we filed our return it was quickly rejected due to an error with the Trump accounts. Kenneth tried fixing it over several days with no luck. He eventually told us to sit tight. We waited....and waited....and waited. After reaching back out to Kenneth and receiving NO word we then received an email that we had to find a new tax expert or file our taxes on our own. Thankfully, we were matched with Kamal Z!! He was exceptional! He knew right away how to solve the issue as well as discovering errors our first tax expert had made which we would have had no idea were made. Kamal was knowledgeable, patient, and kind. He used great critical thinking skills to solve our error and we finally after almost a MONTH of dealing with this, got our taxes filed and filed properly. So thankful for Kamal's diligence and knowledge on how to do things right! Now in the grand scheme of things, is it Turbo Tax's fault or our first tax expert? Even though Kamal was great, would we ever utilize this service again? I do not feel taxes should take almost a month to file and fix errors. Very frustrated with the overall experience of the Full Service but thankful for Kamal. Thank you,