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No one in the user forum can call you or schedule a call to you.   If you are using online "Live" expert assisted help then you need to initiate your own expert call.    You can arrange for the L... See more...
No one in the user forum can call you or schedule a call to you.   If you are using online "Live" expert assisted help then you need to initiate your own expert call.    You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time. https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=m8zw1pbb  
I installed solar in 2025. I know I need to file a form 5695 but I cannot find it in the online version. I filled out the Home Energy Credit pages in online TurboTax. We initially owed money, with th... See more...
I installed solar in 2025. I know I need to file a form 5695 but I cannot find it in the online version. I filled out the Home Energy Credit pages in online TurboTax. We initially owed money, with the credit, it shows us getting a refund. That is incorrect, it should just go to $0 and carry the rest of the credit to next year. 
When will TurboTax be updated to include GA tax rebates?
I am running the desktop TurboTax on an up to date Mac OS. When I download my state forms (Virginia), the program immediately crashes and crashes upon opening until I delete the VAI_25.formset folder... See more...
I am running the desktop TurboTax on an up to date Mac OS. When I download my state forms (Virginia), the program immediately crashes and crashes upon opening until I delete the VAI_25.formset folder. Things I have already done:   • restart the computer • run the program from an administrator account • try to download state from the program menu rather than the application window • checked for program updates • delete the entire application and reinstalled it   A call to customer support suggested to delete the com.intuit.turbotax files in Application Support, but that folder does not even exist (and I have hidden files set to visible). There is a TurboTax 2025 folder in Application Support but I am leery of deleting that entire folder unless this is the official recommendation.   Everything in normal TurboTax 2025 runs just fine and I am ready to do state taxes and file, but I cannot.   Help?   Update: Playing with the files in the VAI_25 folder, inclusion of any file with a ".3pe" suffix (for instance "vaidt.3pe") crashes the application. Removing all those files loads the application normally, but TurboTax 2025 then thinks I still need to download the Virginia files.
"I need to withdraw it"---   You cannot change or add anything on the return that you just e-filed, nor can you stop it.  It is too late, just like when you put an envelope in a US mailbox on the... See more...
"I need to withdraw it"---   You cannot change or add anything on the return that you just e-filed, nor can you stop it.  It is too late, just like when you put an envelope in a US mailbox on the corner.  The IRS does not allow you to take it back.   If you left out a W-2, a 1099G, or a dependent, or a 1099 etc…DO NOT change your return while it is “pending.”  The changes will go nowhere.   Now you have to wait until the IRS either rejects or accepts your return.  If your return is rejected, you will be able to go into your account and make the necessary changes to your tax return and re-submit your return.    Sometimes—not always— the IRS corrects your mistakes, while they are processing your return.    If the IRS accepts your return, however, then you have to wait longer until it has been fully processed and you have received your refund.  THEN you can prepare an amended tax return and e-file or mail  it in. You have to be able to work from that return exactly the way it was when it was e-filed originally.  You will need to use a form called a 1040X.     Meanwhile, DO NOT go in and start changing anything on your return in the system, or you will make a mess for yourself.  Sit tight and wait until you see what the IRS does with the return you just e-filed  
Bonjour,  Est-il possible d'inscrire les informations de l'année précédente lorsque nous n'avons pas utiliser turboimpôt l'année dernière ? (but, pouvoir voir le comparatif dans l'onglet sommaire) ... See more...
Bonjour,  Est-il possible d'inscrire les informations de l'année précédente lorsque nous n'avons pas utiliser turboimpôt l'année dernière ? (but, pouvoir voir le comparatif dans l'onglet sommaire) Merci !
  You received an email that we cannot see that tells you why your tax return was rejected.   Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection an... See more...
  You received an email that we cannot see that tells you why your tax return was rejected.   Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead.    What is the rejection code or rejection message?     If it was rejected for AGI—-your 2024 AGI might not be in the IRS system if you filed late.   Try using zero instead.   If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.     https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311   If that does not work and you still cannot e-file, then print, sign, and mail your tax return.        
First, note that I corrected the total gain on the federal which should be a maximum of the sales price since your cost basis is reduced to zero by the depreciation. This is based on the numbers you ... See more...
First, note that I corrected the total gain on the federal which should be a maximum of the sales price since your cost basis is reduced to zero by the depreciation. This is based on the numbers you entered on the Sale of Business Property in your screenshot (Cost less depreciation = $0 | Sale price $1,820 minus $0 = $1,820).    This should also be the final result on the PA return. I can only assume the entries are different than on your actual return to arrive at a $70 cost basis reducing the gain to $1,750. If this is correct, you can proceed since the PA also matches the federal.   @KR202526   
Do It Yourself, Free, covers simple tax situations only. If you're using the online version, TurboTax has optimized its editions since 2021 to ensure that our customers have access to the forms the... See more...
Do It Yourself, Free, covers simple tax situations only. If you're using the online version, TurboTax has optimized its editions since 2021 to ensure that our customers have access to the forms they need to make the most of every individual's tax situation while also respecting the accuracy guarantee.    Since certain claims/expenses were transferred to the appropriate edition. TurboTax is better able to guide our customers through the filing process, ensuring that no credits or deductions are missed. If the claim/expense is not covered by your current edition, you will be automatically prompted to upgrade to the appropriate one.   Thank you for choosing TurboTax.  
I have started my tax return and I have gotten it all messed up.  Can I start a new file and not be charged for it?
Exactly. I called Turbo Tax Support to report thr issue and hope to have an update, but they refused to understand the issue and log a ticket.    My ticket was closed without resolution. When I ask... See more...
Exactly. I called Turbo Tax Support to report thr issue and hope to have an update, but they refused to understand the issue and log a ticket.    My ticket was closed without resolution. When I asked why, support said I will get a call from Supervisor, which I never did.   I've been a WinTax/TurboTax user for 30 years, and this year I'm totally disappointed.    The idea is that they are forcing people to buy Premier edition    
In TurboTax Online, when you are amending your state return and adding or updating state information on your W-2, the program automatically saves your entries when you select Continue or Done after e... See more...
In TurboTax Online, when you are amending your state return and adding or updating state information on your W-2, the program automatically saves your entries when you select Continue or Done after entering the data. Make sure after updating boxes 15–17 for state code, state wages, and state tax withheld, you click Continue until you return to the W-2 Summary screen. Leaving the screen without continuing may cause the information not to save. If the information still doesn't save, try clearing your browser cache or using a different browser and repeat the steps. Do you want me to guide you through the exact steps to update and save your W-2 state info during a state amendment?
Use the steps in the following TurboTax help article to get back to your Schedule C to edit your business expenses:   Where do I enter Schedule C?  
To use Expert Assist (from How do I connect with a tax expert in TurboTax Experts?:(   Select Expert help. Select Connect with expert help in the chat window. Enter your tax question or t... See more...
To use Expert Assist (from How do I connect with a tax expert in TurboTax Experts?:(   Select Expert help. Select Connect with expert help in the chat window. Enter your tax question or tax topic area and select Continue. Select your preferred method for connecting with a tax expert.  Unfortunately, Eric may or may not be available, but there are other experts ready to help you.
If a private insurance company or third-party administrator handles your Paid Family and Medical Leave (PFML) payments instead of a state agency, you might receive a 1099-MISC (typically with the amo... See more...
If a private insurance company or third-party administrator handles your Paid Family and Medical Leave (PFML) payments instead of a state agency, you might receive a 1099-MISC (typically with the amount in Box 3) rather than a 1099-G. To report this in TurboTax, navigate to the "Other Common Income" section and enter the 1099-MISC details. Ensure you specify that the payment was not related to self-employment or your regular work to prevent being charged unnecessary self-employment taxes.   To enter your 1099-MISC for Paid Family and Medical Leave in TurboTax Online, follow these steps: 1. Go to the Wages & Income section. 2. Find the 1099-MISC and Other Common Income area and select Start or Update next to Income from Form 1099-MISC. 3. Answer Yes to "Did you get a 1099-MISC?" 4. Enter the details exactly as they appear on your form.
Given the choices that you mentioned, click on Wages and Income Summary.  Then answer any questions that come up.  Finally, you should see an option to Add More Income.  Clicking this will open more ... See more...
Given the choices that you mentioned, click on Wages and Income Summary.  Then answer any questions that come up.  Finally, you should see an option to Add More Income.  Clicking this will open more categories to find Less Common Income at the bottom of the screen.   Then go to Miscellaneous Income 1099-A, 1099-C and then to Other Reportable Income.     @ryfischer 
While it can be frustrating, it’s common for the Canada Revenue Agency (CRA) to make a tax return assessment that is different from yours.   The reasons for these discrepancies may vary and can r... See more...
While it can be frustrating, it’s common for the Canada Revenue Agency (CRA) to make a tax return assessment that is different from yours.   The reasons for these discrepancies may vary and can range from very simple (typo or data entry error, forgotten slip, receipt, amount, etc.) to complex (carry-forward amounts not included, accounting errors, etc.).    In most cases, the CRA will explain how they calculated your tax refund or balance owing, and you can find this information on your Notice of Assessment (NOA) under the heading "Explanation of changes and other important information." Compare the line numbers on your NOA and their corresponding values with those entered into TurboTax.   The CRA will send you an NOA (or it will appear in your "CRA My Account" under "My Mail"). Look at the "Explanation of changes and other important information" section. It will specifically list what was changed.   Thank you for choosing TurboTax.
If you mailed the tax return and have a federal tax refund, it can take 4 weeks or longer before the status of the refund shown on the IRS website - https://www.irs.gov/refunds
information entered on state amendment on w-2 is not saved how do I save it?