turbotax icon
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

All Posts

Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, ... See more...
Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website. Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms. Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit." Restart the Browser: Close all open windows of your browser entirely and then reopen it.   Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.
If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you... See more...
If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 
It depends. Report your timeshare sale using the investment income section. The sale is reported and timeshare property is not eligible for a tax free exchange. The fact that you reinvested into anot... See more...
It depends. Report your timeshare sale using the investment income section. The sale is reported and timeshare property is not eligible for a tax free exchange. The fact that you reinvested into another timeshare is not relevant for your tax situation.    To enter your sale in TurboTax, follow these steps.  Open or continue your return. Navigate to the investment sales section: TurboTax Online/Mobile: Go to investment sales. If using this application, make sure it is open TurboTax Desktop: Search for investment sales and then select the Jump to link. Or Personal Tab > Continue > I'll choose what I work on > Scroll to Investment Income > Select Stocks, Cryptocurrency, Mutual Funds, Bonds, Other Answer Yes to the question Did you sell any of these investments in 2025?  If you land on  the Investment sales summary or Your investments and savings screen, select Add More Sales or Add investments. Click this link for more information. Where do I enter Investment Sales?
Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund.    Your refund could be offset. The IRS and State Governments have the abil... See more...
Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund.    Your refund could be offset. The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.    The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.   Here are a few FAQs to help you track your refund: When will I get my federal tax refund? How do I track my state refund? Why does Where's My Refund say "approved" but TurboTax still says "accepted"? Why do some refunds take longer than others? What if my IRS refund is taking longer than 21 days?
There are a couple ways to do this.    Sign in to the Intuit Account Manager. Select Data privacy from the left-side menu. Look for "Data used for Intuit products" or "Personalized exper... See more...
There are a couple ways to do this.    Sign in to the Intuit Account Manager. Select Data privacy from the left-side menu. Look for "Data used for Intuit products" or "Personalized experiences." If your consent is listed there, you can toggle it off.   Or you do this by contacting Intuit’s privacy team. Send them an email saying: "I am revoking my consent for Intuit to use or disclose my tax return information for any purpose other than the preparation and filing of my 2025 tax return." You can send this to: privacy@intuit.com
Cleared my cookies, changed my browser and still not allowing me to finish my taxes?
There are a couple of things to take into account.  First, you are trying to enter a value in the place where personal property taxes are reported as part of itemized deductions.  This would not be t... See more...
There are a couple of things to take into account.  First, you are trying to enter a value in the place where personal property taxes are reported as part of itemized deductions.  This would not be the appropriate place to enter 1/2 self-employment tax because it is not the same type of tax as personal property tax.  TurboTax is treating the personal property tax entries correctly.    So, if 1/2 of self-employment tax were claimed on the Arkansas tax return, it would appear as an adjustment instead of an itemized deduction.  That follows the same treatment of the self-employment tax on the Federal return, it is an adjustment to income.     However, you stated that 'Arkansas doesn't offer another option to account for it'.  There is nothing found in the Arkansas instructions for the state tax return, the adjustments, or itemized deductions to say where to claim 1/2 self-employment tax.  If it were an allowed adjustment or deduction, it would be covered in the instructions.  There is guidance for claiming self-employed health insurance, but not the self-employment tax.   @user17750798836 
Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, ... See more...
Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website. Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms. Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit." Restart the Browser: Close all open windows of your browser entirely and then reopen it.   Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.
There is a code II for box 12. Clear cache and cookies on your web browser See this for how to clear cache and cookies - https://ttlc.intuit.com/community/intuit-account-settings/help/how-do-i-cl... See more...
There is a code II for box 12. Clear cache and cookies on your web browser See this for how to clear cache and cookies - https://ttlc.intuit.com/community/intuit-account-settings/help/how-do-i-clear-my-cache-and-cookies/01/2718836?search-action-id=623406481097&search-result-uid=2718836   If that does not help then change your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge.
Here is how to find and use the bank link feature for your 2025 return.   The link option typically appears after you have finished entering your business income. Go to Wages & Income and se... See more...
Here is how to find and use the bank link feature for your 2025 return.   The link option typically appears after you have finished entering your business income. Go to Wages & Income and select Self-Employment Income and Expenses. Click Edit/Review next to your business. Continue through the screens until you reach the "Your [Business Name] info" summary page. Scroll down to the Expenses section. Look for a blue button or link that says "Connect My Accounts" or "Import Expense Transactions." If you already started entering expenses manually or if the business was imported from last year, the "Connect" button might not be there. To get around this you can: Create a "dummy" business. Select Add another line of work. Give it a temporary name and enter $1 of income. When you move to the Expenses section for this new work, the "Connect Accounts" button should reappear. Once you import your transactions and categorize them, you can move them to your "real" business and delete the dummy one.
You enter the sale of land as investment sales in the Wages and Income section of TurboTax, then Investment Income, then Stocks, cryptocurrency, Mutual Funds, Bonds, etc... Skip the section where it ... See more...
You enter the sale of land as investment sales in the Wages and Income section of TurboTax, then Investment Income, then Stocks, cryptocurrency, Mutual Funds, Bonds, etc... Skip the section where it asks if you want to upload your tax documents. Choose Other as the type of investment sold. On the screen where you enter the sales proceeds and cost basis, choose Land (other investment purpose) as the type of property sold.  
On my SC1040 form it stated to fix the subsistence allowance on that form. I do not qualify. Online it states to leave it blank so I do. It keeps on asking to fix it. I can not by pass this and I am ... See more...
On my SC1040 form it stated to fix the subsistence allowance on that form. I do not qualify. Online it states to leave it blank so I do. It keeps on asking to fix it. I can not by pass this and I am unable to file my taxes 
Here's how you can check: How to Check your E-file Status
@AmyC wrote: The IRS is sending the QMID letters to everyone using any software with anything looking like ones and zeroes.     I could be wrong, but I suspect you are wrong about that.  Th... See more...
@AmyC wrote: The IRS is sending the QMID letters to everyone using any software with anything looking like ones and zeroes.     I could be wrong, but I suspect you are wrong about that.  They may be sending letters to anybody that used software that did NOT follow the directions that the IRS about "I" and "O" (don't fill out the form but include an attachment), which includes TurboTax, but it seems unlikely that the IRS is sending notices to people who used software that actually did it according to how the IRS wanted it.  In my opinion, it is Intuit who really dropped the ball on this one.  
In the community we do not have access to information about your account.  You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 
What is the exact app path to adjust either last year AGI and/or change the TURBOTAX 5-digit pin before Efiling?  The app does NOT effectively guide me to just reach step prior to triggering the Efil... See more...
What is the exact app path to adjust either last year AGI and/or change the TURBOTAX 5-digit pin before Efiling?  The app does NOT effectively guide me to just reach step prior to triggering the Efile transmit.  I am using TurboTax version: Application: 2025.r27.046 Build Date: Apr 2, 2026 at 9:33:33 PM ** The reject error being returned is I.  ND-180-01 : Primary IP PIN does not match I reviewed 'Other Tax Situations' section and CONFIRM that the IRS IP PIN has been inputted correctly The IRS website has my AGI displayed as 8-digit (includes '.00' and end) versus my 1040 line 11 has 6-digits (ending with a '.').  Might this be why it's not matching ???  So I want to change the last year AGI to be 8-digits to match what the IRS has online.   At the moment, the efile status is 'Pending (which I anticipate will be rejected again bcz some conflict with PIN over and over and over again).  I want to review the AGI AND 5-digit PIN details BEFORE the app continues to re-send the Efile tranmit.   HOW DO I ACHIEVE THIS? Thank you