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I have a laptop with Windows 11 installed with all the latest updates. All drivers installed. Using Google Chrome browser, which is up to date. Followed all the instructions, which were suggested in this thread. Please, tell me what am I missing.

Hi,   I bought TurboTax expert and had 2 separate phone calls with two separate tax experts about the situation and they told me to enter in my 1095-A as it was sent to me, so I listened to them and had them review it before I actually submitted my taxes. I don't know what to do now since my taxes are submitted and I'm getting conflicting advice.    

Unless there was an error in your original 2021 or 2022 return with regard to payments and withholdings for your state income taxes, your entries for "Payments and Withholdings" in the section where TurboTax calculates the taxable amount of your state tax refund would not change on the amended returns you filed in 2025- they would be the same as on your original return, because those entries are looking back to the taxable year of the return.    For example, let's say you received a state tax refund of $200 in 2021 for your 2020 state taxes and you determined that $50 of that refund was taxable (because you had received a deduction for $50 of the amount refunded).   Then in early 2025, let's say you amended the 2020 return for other reasons and got an an additional $100 refund for 2020. In this situation, all of that refund would be taxable - because you already got to exclude the nontaxable portion (the other $150 of the original refund) when you filed the original 2020 return in 2021.   Are you using a Mac computer? Did you see the information at the "?" or did it just not make sense? I've observed that some of the Help questions in the entry screens don't appear in the Mac version of TurboTax Desktop, but they do appear in the Windows version. We have reported the issue for further investigation.   Here is the information that appears when you click the Help "?" in Payments and Withholdings on the "Tell us about the refund your received in 2025" screen (in Windows):   Add up any payments you made to your state or locality, along with any state or locality withholdings from the previous tax year, including: - Amounts withheld on your W-2, W-2G, and 1099 - Estimated tax payments for 2024 (including any paid in 2025 for 2024 - it's common for the fourth quarterly payment to be made in January) - Overpayment from 2023 applied toward your 2024 return - Payments made with an extension of time to file - Refundable credits You can find most of this info on your 2024 state tax return. Do not include balance due payments made with (or after) filing a return. Enter the total amount of all of these combined here.   @ExcessTurbo

If you're saying something wrong with my device, but you can't say why, that means not necessary guidance provided. From my side, when it crashes and askes to send crash report to TurboTax, I did it. Has anyone looked at it? I've been sending it for more than a month already. Will try on a Mac device, hope activation will work. Good that I have one, but curious for people who don't have a second one.

@fvscopa   I don't know about them.  Never heard of them.  But if you bought the 16 digit License Code you should have downloaded and installed the program.  It sounds like you got into the Online version.   Authorized Sellers https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-turbotax-programs/L1yYfitCw_US_en_US?uid=lv4rnzmq   How to get started with the Desktop program, install and activate it https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd

@Lemgirl58   The processing fee is not if you want Direct Deposit.  But if you want the regular Turbo Tax fees deducted from your refund.  You can still pick Direct Deposit if you pay the fees upfront with a credit card.     In the Online version there is a fee for federal and a separate fee for state. In the Desktop program it is free to efile federal but there is a $25 fee to efile state, or you can print and mail state for free.     Which are you  using?  How much is it charging you? How to review your fees in the Online version https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353   If you use the Desktop program go back though the FILE tab and read all the screens slowly and watch what you click on and what you are being charged for.  

Exactly! As with any corporation, in today's 'Merica, the bottom line is the bottom line; "fiduciary responsibility to shareholders " and such drivel. Perhaps Intuit received "financial considerations" from the the giant Mr. Softy  for motivating folks to buy a W11 based machine while moving them to online version?  A potential win-win as the spinmeisters like to say.

I purchased TurboTax through Software Discount for $117.49.  I logged in to TurboTax thinking that I was at an Intuit Site, which I was.  At the completion of my tax return, I was billed for ~$119 by Intuit.  I'm kind of ticked that Software Discount presents themselves as Intuit.  the confusion results in being charged twice.  Is Software Discount a legitimate seller of TurboTax?  If so, how do I get a refund.  They don't seem to be able to respond.     Thank you,  Frank Scopa [email address removed] [phone number removed]

Enter the premiums for the specific months in the 1095-A screen and leave the remaining months blank (do not enter zero). When asked if you had employer coverage, select "Yes" and indicate which months you had that option, which tells TurboTax to disqualify those months for subsidies.