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Not quite sure what you are hoping to do.   Did you already pay your fees for using TurboTax?    If not, then you can simply abandon the return you started here and do nothing with it.   It will not be filed.  Nothing will happen with it.  No one else has access to your account or to your tax return.   If you already paid TT but did not file the return you prepared, you will need to have a conversation with customer support about your fees.   No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”   https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh  

No one can call you from the user forum.    And, luckily, the filter removed your phone number to prevent scammers from calling you and pretending to be from TurboTax.  Please do not ever post your personal information on this public web site.     We cannot be sure which version of the software you are using.  Your question is posting from an obsolete online Live Premier.  The online versions are Deluxe or Premium.     But you mention that you are using Home and Business----which is desktop download software---which does not include free "expert" live help.   If you are using one of the online "Live Assisted" versions of the software you need to contact your expert yourself.  You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time. https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=m8zw1pbb     If you are using desktop software, you can pay for expert help:   Live expert help with desktop software   https://ttlc.intuit.com/turbotax-support/en-us/help-article/experts-advice/turbotax-desktop-live-tax-advice/L2nvxpA4W_US_en_US?uid=m5leh972  

In general, you cannot claim both the federal Standard Deduction and the state sales tax deduction at the same time. If you take the Standard Deduction, you cannot "itemize" deductions. And the sales tax deduction is an itemized deduction. It is possible that TurboTax switched you to itemizing because it resulted in a higher refund.    The TurboTax program automatically chooses the deduction that gives you the best result.   Check your Schedule A to see if your total itemized deductions actually do exceed the Standard Deduction amount. If they do not, TurboTax should default to the standard deduction, and the sales tax deduction would not be applicable.    You can also review your Tax Summary. It will allow you to see what is happening on the return and review the calculations.    To do this:  Click on Tax Tools in the left panel of your TurboTax screen, then click Tools.  Choose View Tax Summary and then click on Preview my 1040.  If you are using TurboTax Desktop, you can switch to Forms Mode by clicking on Forms at the top right of your TurboTax screen.  Then scroll down your list of forms on your left to find Tax Summary.   Click here for information on changing your deduction.    Click here for Standard Deduction vs. Itemized Deductions: Which Is Better?    Please return to Community if you have any additional information or questions and we would be happy to help.  

Everyone gets a standard deduction unless you have enough itemized deductions to exceed your standard deduction.   Sales tax is an itemized deduction that goes on Schedule A.      If you do not have enough other itemized  deductions  on Schedule A such as mortgage interest, medical expenses, charity donations, etc., to exceed your standard deduction, entering sales tax will have no effect on your tax due or refund.