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That email seems to misrepresent the Windows 10 situation.  Microsoft's Windows 10 Consumer Extended Security Updates (ESU) program - Microsoft Support "provides customers with a more secure option to continue using their Windows 10 PCs without updating to Windows 11, mitigating the risk of malware and cybersecurity attacks."   The Turbo tax claim that "After October 14, 2025, Microsoft will no longer provide software updates, technical assistance, or security fixes" is just not true.   I wonder how many state Attorneys General will be calling Turbo Tax in the next few days.

I agree completely. I will either have to switch to a different tax software package, such as H&R Block, or figure out how to get my 2024 return info onto my wife's computer so it can be imported there (she had to get a new (Win11) computer. Not everybody will have this kind of option. Please Intuit extend support for Win10 for the millions of people who will stay on Win10 with full support from Microsoft for one extra year.

@VolvoGirl Quit pushing the online version down our throats! It sucks! Nobody is happy with it, it is not a replacement for the desktop version. Intuit will regret this decision. I've been a user for over 30 years ad this is really shortsighted of Intuit. 

Well, I am NOT going to Windows 11 until I absolutely have to. I've been a TurboTax customer since the '90s and is sucks that Intuit is not willing to put out software that supports their customers. If you get the Win 10 extended support, you WILL be up to date on security patches. This is pure laziness, and a cost consideration on Intuit's part -- I think they will regret this decision. It may be time to 'short' Intuit and wait for their ultimate demise. 

There are millions of people who will not be buying a new (Win11) computer for any number of reasons, but, like myself will pay Microsoft $30 for the additional 1 year of support of Win10. I do not want to use the online version of TurboTax. So my choices, and probably many of the others who will continue on Win10 at least for the coming year, will be to switch to another tax software such as H&R Block. As long as that turns out to be satisfactory I see no reason to come back to TurboTax.   Going to a friend or family member to do your taxes? Umm, no, not going to visit a neighbor and ask them can I use their computer every time I need to enter more data.

Someone may be able to help if you provide more information.  You have not mentioned when you re-located from VA to Canada.   Did that happen sometime in 2024?   Or in 2025?   Please be specific about when you lived and earned income in VA.

@clave Just to reinforce the reply you received above----that recent email is referring to the 2025 software that will be available for 2025 tax returns -- when you prepare a 2025 return next year in 2026.   That email is NOT about using the current 2024 software.  You can still prepare your 2024 tax return using your Windows 10 system.   E-filing for 2024 returns is available until October 15, 2025.   After that a 2024 return will have to be filed by mail.

Oh and you can still use the 2024 Desktop program after Oct 15 if you can't finish and efile by then.  If you file after Oct 15, 2025 you will have to print and mail your return.  The 2024 program will still work as before even into next year 2026.  It's just the new program for 2025 (that comes out in November) will need Windows 11.  

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.    https://myturbotax.intuit.com/   Start a 2024 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.   https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010     https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m5y4ch1y   Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx Account Recovery     Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US?uid=m6gufxei     https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/find-tax-data-file-mac/L4VNGm33S_US_en_US?uid=m6guhab0 You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return. https://www.irs.gov/individuals/get-transcript https://www.irs.gov/pub/irs-pdf/f4506.pdf       SAVE YOUR TAX RETURNS ! EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m6guj526   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m78eb8pc In order to transfer a past year return to the new return you need the tax file   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-online-return-tax-data-file/L4xwOG3LF_US_en_US?uid=m6guk3xl   NOTE:  TurboTax and the IRS save returns for seven years.  Returns older than seven years are purged.      

This does not affect 2024 returns.  You can still use the desktop program and efile until Oct 15, 2025.   Nothing is changing  until next year when we do 2025 returns.    Then next year, if you can't install the Desktop program or find another computer to install it on, you can use the Online version on Windows 10. You can transfer from this year’s Desktop tax return into the Online version next year. So be sure to have the .tax2024 file on your computer. Then next year….You will notice several differences and may not like the Online version. It has less features and no Forms Mode. And you may need to use a higher version to enter certain things. You can only do 1 return per account. Your return is only saved online so be sure to save both the .tax2025 data file and the pdf file to your computer when you are done.

How did the IRS tell you it wasn't received?  Did they send you a letter?  Or when you look up your refund?  It is probably too early for the IRS to notify you about not getting 2024.  Did you have a refund or Tax Due?  Maybe they didn't get your tax due payment?

Was your e-file accepted?   When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.   Check your e-file status:   https://turbotax.intuit.com/tax-tools/efile-status-lookup/    What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”  

this may be the only thing that might get Intuit to change its mind. a substantial drop in revenue and hence profits. I'll bet it believes a substantial number of desktop users will switch to online which is probably more profitable for them and that others will bite the bullet and upgrade so the loss of revenue from some desktop users will not be felt.  right now, its trading at about $700/share down from a high of over $800. if many desktop users switch to another app the price will fall much farther.