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USER ERROR WITH SOCIAL SECURITY ENTRY We have seen a lot of people who made a user error with the entry of their SSA1099.   The screen right after you enter the SSA1099 asks you if you lived in certain foreign countries in 2025.   If you skipped past that screen or answered incorrectly, your Social Security was not taxed correctly.   Look at your Form 1040 and see if line 6b was left blank due to that mistake.  The IRS is catching those mistakes and correcting them by reducing your refund or increasing your tax due.   It is really so important to read every screen slowly and carefully from top to bottom as you prepare your tax return to avoid errors.

the rejection is likely referring to the IRS Identity Protection PIN which is 6 digits.  The 5-digit PIN you assign for e-file is something you choose, it doesn't have to match anything.   it'll probably reject again from what you're describing.  to get your 6-digit IP PIN go to your account at irs.gov.  You enter it in Turbotax under Other Tax Situations / Other Return Info.  IRS issues a new PIN every calendar year for any filing activity regardless of tax year.

Try entering 0 for the AGI. The IRS might have processed your return later so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031 How to correct the AGI in the Online version https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311 If you can’t get it to efile you will have to print and mail it. https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258 Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

Some states are quick with refunds, some states can take several weeks.  You didn't name the state, so we can only speak in general.   First, you need to be sure your state return was successfully filed.   If you efiled, be sure your efiled state return was accepted.  If you used Online TurboTax, you can check by looking at the Tax Home in your Online account.   Or did you choose to file by mail instead?  TurboTax does not mail it for you.  If you chose that method, you have to print, sign, date, and mail it.   The FAQ below tells how to check on a state refund.   When you scroll down further there, you will see a link for your state to get to its refund lookup tool.   Some state revenue department websites have a FAQ section or info on their refund lookup page that tells about how long it takes in that particular state.   FAQ:  How do I track my state refund? https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...   After checking all of the above, if your processing is taking longer than the usual time frame for your state, you can phone your state department of revenue's customer service to see if they can tell you the reason for the delay.

you should be able to download s/w from your Intuit account under Products and Billing   but since Intuit introduced a license activation server in 2019 they do not support activation of s/w older than 4 years (current tax year + 3 prior years) so you'll probably have issues installing 2019-2021 at this point.  Try it though, others have had an inconsistent experience.  You may encounter a case where Fed will install but you won't be able get the state program and can't open old .tax files without that.   make sure you have the PDF with all forms and worksheets saved as your official record from the old PC and don't rely on being able to run old versions of the s/w and .tax files.

@Thom31 wrote: My Federal return was rejected because of a missing IP Pin. I corrected using TurboTax's step-by-step approach and the Pin shows up when I look at the info worksheet. using Forms    The problem I'm facing is that when I try to transmit the correct filing Turbotax tells me my return wasn't transmitted because it is identical to the 1st return with the missing IP Pin.   So far, Customer Service has not been able to suggest a solution. So is that like a popup--a TurboTax message blocking it?  It sounds like something didn't "reset" and that TurboTax database thinks the first return had already been filed.  I don't know if TurboTax error message is basing that off of your SSN, thinking you successfully submitted the first one, or what.    I don't know if this will change over time if a server has to "catch up" or what.  When you check the efile status inside your desktop software, do it this way (I only have the Windows version so it may be different on Mac) : In the top left corner of the TurboTax interface, click on the FILE menu and in the dropdown choose "Electronic Filing".   Then "check electronic filing status."   How did you get the IP PIN?  Is it a new 6-digit IP PIN received this year either in an IRS letter (such as January) or obtained at your IRS online account (if applicable?)      I'm trying to think of what I might do, and I guess if it were me, I'd start by going to step-by-step and deleting the IP PIN; i.e., answer the question, no that you don't have one (or however it asks.)    Then go to Forms, and on the Info worksheet to be sure it no longer shows up there; i.e., that it's blank.   Then I would save the return and close TurboTax.   Maybe all that would reset something.   Then I would open TurboTax back up and re-enter the IP PIN in step-by-step; you could check Forms again to be sure it shows on the Info worksheet.  Then I'd run the Final Review and error check, and if all appears well, proceed to resubmit the efile.     I don't know if any of that will help.  If it's going by SSN, you might get the same "duplicate return" popup.     Maybe others will chime in with other suggestions.

How to correct the AGI in the Online version https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311 If you can’t get it to efile you will have to print and mail it. https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258 Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

TurboTax does not pay your state tax. TurboTax just sends your bank account information to the state. The state takes the payment from your bank account. It can take a few days for them to take the payment, especially if it's scheduled for April 15, since they are obviously very busy at this time.  

TurboTax never pays your state taxes. TurboTax just sends your bank account information to the state. The state takes the payment from your bank account. It can take a few days for them to take the payment, especially if it's scheduled for April 15, since they are obviously very busy at this time.