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Same issue is happening with the 2025 desktop version. Won't E-file Hawaii State return, getting the "Hmm.. It looks like we've hit a slight snag" message after continuing on the Payment step. Never asks for payment information, just keeps looping on this process, ending with the message that "Your Payment Didn't Go Through". Called support and after half hour and re-installing the software, same results. Agent finally acknowledged they were aware of the problem but offered no time frame for a fix. Very frustrating...

If the form displays when you open it in TurboTax Business using Forms Mode, the form will be complete when you e-file the return.    We recommend opening the PDF version using Adobe Acrobat rather than a browser. Also, check this article for more help: How do I fix issues while printing my return?

Thank You for your respones. I have completed amend through 2024 desktop version and printed all package comes with amend. I have still few questions . Please respond 1. But I want to make sure how IRS issue refund as I don't see any my direct deposit details on 1040X form ? 2. do they issue by check for amend?   Thank You  

Do you have more than one TurboTax account?  See this TurboTax support FAQ for how to view all of your accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx   The software cannot change what you entered.  Did you look at the My Info section of the program before you filed the tax return?

When you select yes to annualize your income, it should be showing 4 boxes for each part. I have to assume you chose the regular method instead. To get the 4 boxes, go back through and choose to annualize your income, this will trigger the 4 boxes for payments.  

Thanks for helping. I figured out what happened. We have been living almost exclusively on Social Security and Traditional IRA Distributions (mine, not hers) which apparently is not counted as income with regard to calculating her rollover IRA allowed contribution amount. The only income used for determining eligibility was income from skin care direct sales (about $1500 gross for the year). We will have to claw the $8k back to avoid 6% annual penalty from the IRS.

Thanks PK, You are correct that not only am I a US citizen, but I am based in California.  I do have other sources of tutoring income that are based here in the USA and this company sent me a 1099-NEC that covers most of my tutoring income so I'm a little wary of calling the income from China a hobby.  I'm just trying to find the correct tax forms.  I see now that Schedule C Part I Line 1a should do the trick!  Thanks again!  

We recommend that you save the Schedules K-1 as PDFs then open/print them using Adobe Reader. This experience has been tested with multiple business returns and has been determined to be a computer/browser/installation issue.

What is the name of the FI? There have been multiple reasons why importing from certain FIs fails. Not to mention certain FIs are not in the import list. Different FIs require different steps to import; do one step wrong and it fails. 

If you have entered all of your dependent information, you should be able to see them under My info/Dependents.  It may be a display error. Try some of the steps listed below to clear it.   You can try: Logging out and back in to force a refresh.  Clearing your browser's cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies? Try using a different Web browser Make sure your internet connection is strong TurboTax automatically saves data in real-time as you go through the interview process. It also saves whenever you navigate to a new screen or sign out.