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I created a tax return to mimic your situation. I first used a social security number to prove the federal EIC then I changed it to an ITIN, Federal EIC was disallowed and IL gave me the same result. I escalated your situation and it has been turned in for an investigation. Please give them some time to look at the situation.

The screen you are seeing above doesn't concern the Military retirement exclusion for Virginia.    The screen mentions a return of contributions that you had to make and got a deduction for Federal purposes.  If you didn't have to return any retirement contributions last year, you can bypass this screen by clicking Continue.   Once you get past that screen, you'll get a screen "Here's the income that Virginia handles differently".  On this screen you will want to enter the Military benefits subtraction.  Since you lived in two different states last year, you will need to split the income between the time you lived in Virginia and the time you lived in the other state.  For example, if you lived in Virginia only 9 months and had a military pension of $36,000 for the whole year, your military subtraction for Virginia would be $27,000 ($36,000 per year or $3000 per month, then $3000 x 9 months)

I'm so confused. My son was a full time student going for degree in engineering. I claim him as a dependent. His 1098T shows $16000 in line 5 and nothing in line 1. If i add his 1098T to my tax return does he still need to file his own tax  return? I believe it may be taxable income on line 5.  

Yes, I do understand the way it works. Many tax documents arrive by January 31, but some brokerages delay consolidated 1099 statements (like 1099-B) until mid-February due to account complexity. If your financial institution is not listed or your data isn't ready to import yet, check back in a week or two.   If you are using TurboTax Online, try importing using a different browser. Make sure any VPN or Anvi-Virus is turned off.   See the following TurboTax Help articles for potential fixes: What if I can't import my 1099? How can I fix my 1099 import issue? How do I import my 1099s? How do I enter a large number of stock transactions in TurboTax?

Yes.  If you chose to treat the 529 withdrawal as a non-qualified distribution, and took the penalty, you could then claim the Lifetime Learning Credit.  The non-qualified distributions would get a 10% penalty on the earnings.  The Lifetime Learning Credit is a maximum credit of $2,000 and it is not refundable.  It will only lower your tax liability.  Below are some details on the education credits to help you determine if you may qualify for the LLC.     Lifetime Learning Credit You can take this for an unlimited number of years Twenty percent of expenses up to $2,000 Non-Refundable meaning this can reduce the amount of taxes you owe, but if your tax liability is less than the LLC, your tax will be reduced to $0 and the rest of the credit is lost.  Cannot be claimed as a dependent on any one else's return (if you are claimed as a dependent the person claiming you may be able to claim the credit) Be enrolled for at least one academic period beginning in the tax year. Academic Period can be semesters, trimesters, quarters, or any other period of study such as a summer school session. The school determines academic periods. For schools that use clock or credit hours and do not have academic terms, the payment period may be treated as an academic period. Be enrolled or taking courses at an eligible educational institution. Be taking higher education course or courses to get a degree or other recognized education credential or to get or improve job skills. To claim the full credit, your modified adjusted gross income (MAGI) must be $80,000 or less ($160,000 or less for married filing jointly). You receive a reduced amount of the credit if your MAGI is over $80,000 but less than $90,000 (over $160,000 but less than $180,000 for married filing jointly). You cannot claim the credit if your MAGI is over $90,000 ($180,000 for joint filers). You cannot be Married Filing Separately American Opportunity Tax Credit. Available for the first 4 years of college Max amount is $2,500 per student Partially refundable credit meaning if your tax liability is $0, 40% (up to $1,000) is refundable Be enrolled in a degree or credential seeking program Not have a felony drug conviction Be enrolled at least half time Cannot be claimed as a dependent on anyone else's return. (if you are claimed as a dependent the person claiming you may be able to claim the credit) To claim the full credit, your modified adjusted gross income (MAGI) must be $80,000 or less ($160,000 or less for married filing jointly). You receive a reduced amount of the credit if your MAGI is over $80,000 but less than $90,000 (over $160,000 but less than $180,000 for married filing jointly). You cannot claim the credit if your MAGI is over $90,000 ($180,000 for joint filers).

We anticipate the depreciation calculations within the software should be updated by February 13, 2026. Our tech team is working hard to release the updates before that date.   Sign up for email notification here.   Please be aware that this update will affect depreciation for Schedule E (Rental Properties) only. Schedule C (Self-Employment) was updated previously and should be working in all versions of TurboTax.

Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website. Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms. Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit." Restart the Browser: Close all open windows of your browser entirely and then reopen it.   Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

This article will help you download any data you had in ItsDeductible (if used previously or during the year before it was shut down in October).   There will be a new tool that will help calculate the Fair Market Value (FMV) of the donated items. However, no information on when it is going to be available yet.

We anticipate the depreciation calculations within the software should be updated by February 13, 2026. Our tech team is working hard to release the updates before that date.    Sign up for email notification here.   Please be aware that this update will affect depreciation for Schedule E (Rental Properties) only. Schedule C (Self-Employment) was updated previously and should be working in all versions of TurboTax.

Please clarify the situation. Are you in TurboTax Online, or the Desktop Software What version are you in (Deluxe?) What were you trying to enter, What form What location in the program What did the screen look like?

Hey @JTR84 , this is just a temporary solve for this issue, but I went ahead and asked Quickbooks customer service to give me a call (when you go into your Quickbook's site, click on the help icon on the upper right toolbar, then click the button on the bottom "contact us," after typing a quick search of your question, you can go to the bottom and click the "Call back" option for customer service.  After talking to them, it seems like multiple customers are having the same issue, so while they are addressing the issue on their end, they gave 2 options: (1) they will provide a service code which will cover the cost of the 1 federal and 1 state filing, but will take about 2-4 weeks to process, or (2) you can go ahead and pay it now and Turbo Tax will reimburse you, the reimbursement may take 2-4 weeks to process. [Edit: Made revisions above - the service code should be sent to you fairly quickly, it is the reimbursement that may take 2-4 weeks. Pardon the mix-up.] Hope this helps you and anyone here encountering the same issue. 

To enter the replacement of  your electrical panel: Open your return to the deductions and credits section Go through the home energy credits until you reach Did you have any of these residential energy property costs in 2025, select yes In the US, select yes home energy audit, yes or no placed in service by you, select yes continue continue Did you install improvements or replacements for enabling property, select yes - it was for your heat pump continue select your heat pump and enter the QMID for it total cost  Take a look at your form 5695. Line 25 to see enabling property is checked, your heat pump is checked, and  the cost you entered for the subpanel work.

Based on the code you provided, the calculation for your Adjusted Gross Income was not correct. This was likely due to the inflation refund check you may have received in 2025. Please resubmit your return to New York. If you are using TurboTax Desktop, please complete an update to the software before refiling your return.    If you have any further issues, please let us know and we will assist you further. 

If you want to make changes or add a document to a tax return that has already been filed and accepted by the taxing agency, you should follow these guidelines.  You must first wait until the initial return is completely processed.  You will have to use the same TurboTax account that you used for the original tax return.  Once you begin your amendment, you'll see your original return.   The refund calculator will start new at $0 and only reflect the changes in the refund or tax due  Only make changes to the areas of your return that need to be corrected.  You have three years from the date you filed your return or two years after you paid the tax due (whichever is later) to file an amendment  Select your product below and follow the instructions.  Amend TurboTax Online  Amend TurboTax CD/Download