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Yes. it was exactly so. I thought that it was more of a account management issue rather then tax question, as well. Just wondered if anyone else had gone through the same situation and had an answer. The Desktop that I wanted to work on was still operating on Window 10 and it wasn't up to me to upgrade. That's why I choose ONLINE version initially. But then again, I wanted to be safer and secure for however much... The problem is solved. I just downloaded the software on my Laptop (w Window 11) and it gave me the option of continuing with DESKTOP version. Thanks!

Did you use direct debit from your bank account for payment of the taxes when you were completing the 2024 tax return using TurboTax?  If so, the payment would have been debited from your bank account by the IRS if the IRS received your tax return.   Did you e-file your tax return and was it accepted? Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.   You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".   After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.   Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.   To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.

TurboTax never knows how, when or even if you paid your tax due.  TT receives no information from the IRS after you file your tax return.  TT would never know if you actually mailed a check, if the check bounced, if you used a credit card that was declined, etc.  Your only proof that you paid your tax due is your own bank statement or credit card statement.  Do you have that?

You won't get tax help on the phone unless you used the Live version or purchased Audit Defense.   The IRS method is described in publication 536. https://www.irs.gov/forms-pubs/about-publication-936   If you have one mortgage, and didn't change lenders in the middle of the year, and didn't have an HELOC with a changing balance, the calculation is pretty easy, using the method in the publication.  You can do the calculations and send the IRS a letter of explanation with proof of your work (if the IRS was wrong) or you can do an amended return and just use the correct number from the worksheet instead of letter TT calculate it, if TT was wrong.     To see what TT did, there should be an internal program worksheet that you should probably be able to see if you download the PDF containing "all forms and worksheets."  However, if you started the amending process, you might have changed your file so that the current state of the worksheet doesn't match what was filed.  

The 2025 Schedule C is estimated to be available on 01/06/2026. Go to this TurboTax website for forms and schedule availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product...

@mrug wrote: Let's be clear, you cannot file your taxes if you are itemizing and have charitable contributions... OK, let's be clear then. You CANNOT FILE your taxes until TurboTax officially starts accepting returns and the IRS starts accepting returns for filing (the latter would be toward the end of this month - call it at least 3 weeks from now).

yes online has different pricing tiers for different schedules, it can be more expensive than desktop and you can only do 1 return per account.  also as you may be aware by now the workflow is different, there is no forms mode.   there was an offer 2025 if you bought the desktop version, to be able to upgrade to online premium for Fed and State at no extra cost, see article & screenshot below. https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-software-end-of-life/05/3708302   no one here can resolve a billing issue tho, you'd need to call Turbotax support and see whether you can switch to this other offer or get a refund for online in these circumstances (say "billing" when you call I think).  Otherwise I think they regard the 'online' product purchased thru a retailer as non-refundable, see here. https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US   How do I contact TurboTax?       Desktop to Online offer:     https://ttlc.intuit.com/turbotax-support/en-us/help-article/marketing/ty25-ttd-direct-offer/L0aUgksJd_US_en_US

You can no longer use TurboTax Online for a 2024 tax return. TurboTax Online is only for the current tax year, which is now 2025. Schedule C is being updated for 2025. What exactly are you trying to do for 2024? If you need to file a tax return for 2024 you have to use the desktop TurboTax software for 2024. You can purchase a download at the following link. Past Years' Products The desktop TurboTax software can only be used on a Windows or Mac computer, not on a mobile device or a Chromebook.  

The 2025 Schedule C is estimated to be available on 01/06/2026. Go to this TurboTax website for forms and schedule availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product=Turbotax_online&bu=cg

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

you may be able to file form 4506 to obtain a copy of her 2024 return or you can file form 4506-T, which is a transcript of the 2024 return. a copy of the return costs $30 while the transcript is free. you must meet the following requirement. Form 2848 must be included https://www.irs.gov/pub/irs-pdf/f2848.pdf  form https://www.irs.gov/pub/irs-pdf/i2848.pdf instructions form 4506 or 4506-T including instructions https://www.irs.gov/pub/irs-pdf/f4506.pdf 4506 https://www.irs.gov/pub/irs-pdf/f4506t.pdf 4506-t   If signed by an executor, receiver, administrator, trustee, or party other than the taxpayer, I certify that I have the authority to execute Form 4506 on behalf of the taxpayer. Note: This form must be received by IRS within 120 days of the signature date.   you may also have to file form 56 separate and apart from the 4506/2848 https://www.irs.gov/forms-pubs/about-form-56      You can contact support to see if they will help, but due to privacy concerns, they probably will not.   5am-5pm Pacific Time (8-8 Eastern) Monday - Friday https://support.turbotax.intuit.com/contact 800-446-8848