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Are you the custodial parent?  Do you have an agreement with the other parent to allow the other parent to claim them--due to divorce or that you live apart and share custody?  Did one of you sign a Form 8332?   If there is a signed 8332 then the custodial parent retains the right to file as Head of Household, get earned income credit and the childcare credit.  The non-custodial parent gets the child tax credit for children under the age of 17.  If the child is 17 or older the non-custodial parent gets the $500 credit for other dependents.   If you and the other parent have a signed agreement, you need to indicate in MY INFO that you have such an agreement.   As far as the IRS is concerned, the custodial parent is the one with whom the child spent the most nights during the tax year--at least 183 nights.         If you are a non-married couple who live together with your child, then only one of you can claim the child(ren) and the one not claiming the child does not enter anything at all on their tax return about the child.   The “sharing” of child-related credits you may have heard about is only possible between divorced or never married parents who live apart and share custody and who have a written agreement to share the credits.    The child’s SSN can only be entered on one tax return.   Any other return with the child’s SSN on it will be rejected.   If you are a family, then work out how to share the refund between yourselves.  

Thanks for posting your question and for all the great responses!  I had my audit defense accidentally cancelled and couldn't repurchase the product thru Turbotax again because it still said I had the support, and I came across this thread while trying to figure out how to purchase it again online.  Thanks for clarifying the annual versus long term support and that it was changed for 2023 and 2024!  I talked to Audit Defense and they confirmed that my 2023 audit defense had expired but everything before that was long term support.   I made sure to buy both 2023 and 2024 support!  It is definitely a better deal to get the product through Audit Defense for price and length of support.  You are correct, Turbotax doesn't really make that clear when you spend $60 on Audit Defense that it expires.  I'll just need to remember NOT to purchase it through Turbotax next year! Best regards, Joanne L

Hi @mmbodajlo  Are you using TurboTax Desktop or Online? For Online, go to your Tax Home and scroll down to "Your tax returns and documents". See this article for more and for Desktop: How do I view, download, or print a prior-year tax return?

Hi @user17605482386  Be sure you're in the account you used to file, use your email address to see your User Ids: I need help signing in to my Intuit Account Once you're in the correct account, be on the Tax Home tab. Scroll down to the bottom of Tax Home to find previous "Your tax returns and documents". From there you can navigate to the year you're looking for. 

Did you e-file your tax return and was it accepted? Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.   You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".   After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.   Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.   To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product. If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...   After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.   Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday   Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment You may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate - https://www.taxpayeradvocate.irs.gov/ or call 1-877-777-4778

Hi @moomoov  If you're using Online, make sure you're in the correct account to get the "Download PDF" option. Check out this article for troubleshooting steps for Desktop if you haven't already: How do I fix issues while printing my return? 

@KirstenWheat This is an old thread that has had no activity since 2021 and some things have changed.   As for the current tax implications of working in AL and living in TN----TN has no state income tax at all.   If you live in TN but work in AL you need to file a non-resident state return for AL.

Hi @steveenolan24 & @DoninGA  Make sure you're within the account you used to file your return in to see the Download PDF option. It's possible you logged into an account where you were testing but didn't file. Use Account Recovery and your email to view your User Ids options: myturbotax.intuit.com/account-recovery 

Call the IRS at 800-829-1040. They will contact the employer. For more information go to the following link on the IRS web site. (The IRS is still working during the government shutdown.) If you don’t get a W-2 or your W-2 is wrong If you end up needing to file Form 4852, you can prepare it in TurboTax and it will be included in your tax return. You do not have to use the Form 4852 that the IRS sends you.  

Q. Where do I enter my tuition costs? A. You enter it at the screen for form 1098-T.    In TurboTax (TT), enter at: Federal Taxes Tab (Personal for H&B version) Deductions & Credits -Scroll down to: --Education   --Education Expenses and Scholarships (1098-T)   If you do not have a 1098-T; after answering no to the question, Did you get a 1098-T, you will be asked if you qualify for an exception. Answer yes and the interview will allow you to enter your expenses.    To be eligible for the tuition credits, the course must be taken at "an eligible institution". The school should be able to tell you if it is an eligible educational institution. In general, an eligible educational institution is an accredited college, university, vocational school, or other postsecondary educational institution, including accredited, public, nonprofit, and proprietary (privately-owned, profit-making) postsecondary institutions. Additionally, in order to be an eligible educational institution, the school must be eligible to participate in a student aid program administered by the Department of Education. If they issue a 1098-T they are probably an eligible institution.      

If the IRS rejects your federal return even after correcting your last year's AGI and resubmitting, it may because TT, in its infinite buggyness, fails to prompt you to correct the AGI for both spouses on a married filed jointly return before resubmitting. Make sure prior to resubmitting to "edit" the AGI info again and provide the corrected value for both spouses. And TT engineers, wake up.