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you are not in the business of selling sports tickets. This makes them capital assets where the gain is reported on Form 8949/Schedule D. You need to link the 1099-K to Schedule D. Then use the link to the capital asset sales worksheet to report details. The proceeds are automatic from1099-K  date sold, date acquired,  cost including any fees, are required. The 8949 box would be C since no 1099-B filed with IRS and neither was your cost. likely short-term     

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files). Online version: Delete the form/ worksheet/state, if possible, see How to Delete   Log out of your return and try one or more of the following: Don't use Internet Explorer. Clear cache and cookies, Sign in using a different browser. Sign in using a different device. Log back into your return. Enter the information again. Desktop version:  Delete  Save your return while closing the program. Update the program Open Enter the information again.

Three things to try and I think you did the first two already. This leaves just the Federal EIN option. KY EIN entry options: The original 6 digits 000 + original the 9 digit Fed EIN number on the form

Since she worked for Staten Island schools and was not a resident of NYC for part of the year, she will have to file Form 1127 with NYC.  This form can be prepared in TurboTax, but it will need to be printed and mailed in.  The form will appear on a screen "Take a look at New York credits and taxes" and it will be near the bottom of that page.   The form can also be filled out and submitted directly to NYC at NYC e-services.

Are you running as Administrator?  Have you disabled your anti-virus programs?  These are the most common fixes.  You may need to uninstall/re-install TurboTax.   Here's more info on Troubleshooting TurboTax Desktop Issues.   @User_2020 

@angela829 can you clarify what you did in 2025 that requires Form 8606 - did you make a non-deductible contribution or take a distribution or make a Roth conversion etc?  if nothing happened you are not required to file 8606 if it's just to carryover basis, see "Who Must File"   https://www.irs.gov/pub/irs-pdf/i8606.pdf

if the income is being distributed to the beneficiaries, there is no 8995 for the Trust. Rather, the QBI info is detailed on the k-1s and is passed through to them. The QBI deduction is calculated on their return