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Paying your fees did not file your tax return.  Did you go all the way through the three steps of the FILE section and click a big orange button that said "Transmit my returns now?"   If you did not do that, you did not e-file.    Or, was your e-file rejected and you did not notice?     When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.   Check your e-file status:   https://turbotax.intuit.com/tax-tools/efile-status-lookup/    What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”   If you discover or realize that your e-file was rejected, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2023.      

How can I see my TurboTax  fees?   https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k     No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”   https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh  

Please see how do I find my tax data file (.tax file) in Mac for some steps to assist you.   There is also a possible solution provided by a customer in this thread that you can try if the first link does not assist.  Essentially, look for a file named "unsaved TurboTax document" to locate your .tax file.   @csktx 

When you efile you get back 2 emails.  The first email confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.  So if you don't get any emails back you better check your account and return. When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. 

You paid for using the software to prepare your taxes.  There is no charge for filing the return.   Please review ad make sure there ae no errors.  Then attempt to file again.  Call for support to help if you still cannot file.

Or do you need the program for 2020?   Turbo Tax doesn't support 2020 anymore to prepare or amend 2020.  You can get the IRS blank forms and fill them out by hand for free. I have links to many years. Or get the IRS blank forms here, https://www.irs.gov/prior-year-forms-and-instructions