1 account with 2 tax forms

[speierpm]

When I log in to Intuit turbotax, 2 accounts appear.  How can I delete 1 of them?  I tried following directions, but the 2nd account doesn't ever delete.  Many Thanks

[Katie-P · Accepted solution]

Please follow the instructions in this article: How do I delete my account? 

[speierpm]

Many thanks for your reply but when I follow the instructions I sense that both accounts will be deleted and the turbotax account closed completely.  Perhaps I am over-worried, but I want to verify that only 1 account will be deleted and the other account will still be available in my turbotax account.  Thanks for your patience with me.

[Katie-P]

In this case, I recommend that you contact TurboTax Support so that we can better assist. The hours of support are currently Monday - Friday, 5 am to 5 pm PT.

Here is how to reach out:

1. Sign in to TurboTax.
2. Select Help (question mark) or Live Help.
3. Enter your question, or type in Talk to a specialist.
4. Follow the prompts to set up a call (Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first).

This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at 800-446-8848.