In this case, I recommend that you contact TurboTax Support so that we can better assist. The hours of support are currently Monday - Friday, 5 am to 5 pm PT.
Here is how to reach out:
- Sign in to TurboTax.
- Select Help (question mark) or Live Help.
- Enter your question, or type in Talk to a specialist.
- Follow the prompts to set up a call (Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first).
This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at 800-446-8848.
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