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Level 2

Solved

Federal Tax return electronic filing rejected - now what?

Forum|Forum|5 years ago
February 17, 2021
8 replies
13 views

I submitted my 2020 Federal Tax return electronically and it was rejected.

I have been filing electronically for the past ten years without problem, but this is the first time I have a "refund due" (because COVID-19 stimulus money was not received). This is also the first time I setup direct deposit (as this is the first time I have a refund coming) and my status has changed from married to single.

I resubmitted my Tax return electronically twice now (2/7 and 2/14) (and the 2019 AGI amount shown/entered is correct).

How do I find out what is the problem and what to do to fix this?

My rejection text message from TurboTax says "my name, your federal return was rejected by the IRS. Don't worry, we'll help you fix the problem. Check your email for more information."

I never got an e-mail from TurboTax. It's been 10 days now. I don't know why the return was rejected so I don't know what needs to be fixed.

Lastly, on the IRS "check my refund status" site, when I enter the SS#, amount of refund, and date of filing, nothing comes up (no records, etc.).

Best answer by DoninGA

Since the 2020 Federal tax return was rejected the IRS has received nothing so there would not be a status on the IRS federal tax refund status website.

On your email account check the spam or junk mail folders for the TurboTax email. If there is no email then you need to verify your email address on your TurboTax account. See this TurboTax support FAQ - https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/01/25927

The IRS may not have your 2019 AGI in their data base if the 2019 tax return has not been fully processed by the IRS.

Try entering a 0 (zero) for the 2019 AGI and e-file again.

DoninGA

Answer

Level 15

Since the 2020 Federal tax return was rejected the IRS has received nothing so there would not be a status on the IRS federal tax refund status website.

The IRS may not have your 2019 AGI in their data base if the 2019 tax return has not been fully processed by the IRS.

Try entering a 0 (zero) for the 2019 AGI and e-file again.

CountryBAuthor

Level 2

Thanks for the help.

I resubmitted with the 2019 AGI = $0. I would have expected the IRS to have processed the 2019 AGI by now (a year later) but maybe this will work.

My e-mail is working as I did receive an email from TurboTax telling me "congratulations" for filing.

Now I just need to see if the IRS has accepted it.

CountryBAuthor

Level 2

The "AGI = $0" worked. Return was accepted.

Thanks

RT310

Level 2

Same just happened to me last night. A week ago i had called IRS cause my 2019 return was not processed yet. Even tho they cashed my check back in March 2020 lol.

Steve R3

Level 2

My electronic file keeps rejecting and my AGI and pins are correct. Now what? how long are pins good?

Santa3598

Level 2

1st rejection was due to incorrect AGI

2nd due to incorrect Pin#

3rd tried printing but would only allow me to review

KathrynG3

Level 14

Self-select PINs are good for one year. IP PINs are issued annually by the IRS.

For more information, see: What is the difference between the five-digit Self-Select PIN I created last year and my Self-Select PIN this year?

Is my Self-Select PIN the same as my IP PIN?

@stever3

For more help, see:

How do I fix a rejected return?

How to Find Your Adjusted Gross Income (AGI) to E-file Your Tax Return - TurboTax Tax Tips & Videos

How do I switch from "E-File" to "File by Mail" in TurboTax Online?

@Santa3598

[Edited 05/16/2021 | 7:00 AM PST]

kinah001

Level 2

my refund was rejected now how can i fix it sincenly brenda ward-murray

DoninGA

Level 15

@kinah001 wrote:

my refund was rejected now how can i fix it sincenly brenda ward-murray

We do not know why the tax return was rejected.

What is the rejection code and/or rejection message on the TurboTax email you received for the rejected tax return?

acbdej

Level 2

I filed my 2019 tax returns through TurboTax it was rejected so what do I do to fix it

pcureton

Level 2

em fromTurotax

What happened

FW2G-502 - Form W-2G, 'PayerEIN' must match data in the e-File database.

Next step

We'll help you get this updated on your federal return and e-file .

To update your return

Simply sign in to TurboTax and we'll walk you through making the updates you need, then help you e-file your updated return.

If it isn't possible to e-file your updated return, we'll make sure you have everything you need to print and file your tax return by mail.

Need your user ID or password? Get a quick reminder

Katina S

Level 8

Follow the prompts to correct the error as instructed. Here is a Turbo Tax FAQ to further assist with the e-file rejection code FW2G-502.

@pcureton

tja123tax

Level 2

both Federal and State e-files were rejected due AGI not accepted, so I now need to submit a paper returen. Does the $25 I paid for e-file get refunded?

DoninGA

Level 15

@tja123tax wrote:

both Federal and State e-files were rejected due AGI not accepted, so I now need to submit a paper returen. Does the $25 I paid for e-file get refunded?

Have you tried entering a 0 (zero) for the 2020 AGI and e-filing the 2021 tax return again?

halreads

Level 2

My return, and a separate on for my son -- both rejected for e-filing, Federal and State. My friend called tonight, same thing. It must be very common. I was supposed to get a $10 credit on efiling my state return but could not claim it. My son paid the $25.00 for the state return, then it was rejected, he has to check to see if they kept the money.

I downloaded a copy of my Federal Tax return from the IRS and used their AGI numbers but TT rejected my AGI ! as not correct! (I couldn't get my 2021 return downloaded from TT to get the AGI there-- a Byzantine process they claim is simple -- people change phone numbers and email accounts but TT doesn't acknowledge that. In summary, TT does not give answers as to why the returns are rejected from e-filing. They do not have good answers on the Internet, I have read a lot.