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Level 1

Question

Can I retrieve a lost license access code?

Forum|Forum|5 years ago
February 15, 2021
6 replies
10 views

How do I find a lost license access code?

TurboTax Online

BrandiLO

Level 14

If you cannot find your access code, please click here to contact us.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

TAXATION1

Level 2

Another pleasant nuance to the act of tax preparation. After updating to a new computer due to unsupported software, the last ten years of Turbotax transferred over but requested the original license code to activate. Due to all of these being purchased as CD's, which are all in a landfill somewhere, no license code is available. Turbotax's answer to this is, too bad, so sad. Happy to be a loyal Turbotax user.

djoda

Level 2

I had a similar situation just happen where I went to open up an existing return I had been working and it said I needed to enter the 16 character license. Up until now it just opened fine. Like you, I threw out the box last week because I got tired of the disk sitting on my desk; so no license code. I called the help line and was on hold and then got a person who said they could see I had purchased it and would refund me the amount and I could go and re-purchase and download. I would get a new application and license. I asked if it would load my data file and he couldn't guarantee it.

While online I logged into my Intuit account and started poking around. I clicked on "Products and Billing". I saw Your Products and the version I had purchased from Costco. So I clicked on it and then scrolled down to "Licenses and Downloads". It had my license code that I copied and pasted into my TurboTax space that was looking for it and it opened up.

Don't know if this will work for others, but it saved me the uncertainty that getting a new version and avoiding an issue of loading the data files.

mbnicholson

Level 2

Hi, I had installed my TT Premier 2020 CD on my PC and this laptop. I had entered everything into the PC except for a K1 which we don't receive until the end of March and copied it to the laptop. Last week, I had to turn my laptop over to our IT fellow. He ended up having to make a whole new Win 10 installation and because of a bad SSD was not able to save anything but data files. In the mean time we have sold our house and movers are moving us into a rental while a new house is being built. Problem is I can't find my CD box which Amazon records show as delivered Dec 29. Things have been pretty stressful with our selling , buying and moving. Right now, our plans are to put the PC into storage so I need to activate the laptop. I've used Turbo Tax for around 30 years now and usually download it. Help with a license code would sure be appreciated.

[email address removed]

MichelleLO

Level 15

Please reach out to TurboTax Customer Support so they can assist you with your license code. Please visit the Contact Us page and select your product to get you to the right person.

@mbnicholson

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mbnicholson

Level 2

I'm not sure how this system works. I thought MichelleLO earned the "Mark as Best Answer", but I can't figure out whether she oversees this operation or she wrote the reply. Regardless, tomorrow morning I will attempt to follow her instructions. I feel like "Ned in the First Reader" for most likely picking it up with a pile of trash. I figure one more trip to the dump though. Appreciate everyone's advice and help. Take care, Mike Nicholson.

robbiegeo

Level 2

My experience with TT today, is that the answer is no. The rep has no way of recovering the LC. My TT user profile has the product listed, but not information is available under the license code via the products and billing tab. Not a great business model.

JB_reeding1313

Level 2

I did not receive a license code and I need one please. You can email me back at bsquawoman@aolcom.

Thank you,
Janice Breeding

xmasbaby0

Level 15

@JB_reeding1313

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax. Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

To find your license code:

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

ljones352062

Level 2

Larry Jones

302 Spring Walk

Peachtree City GA 30269

VolvoGirl

Level 15

@ljones352062 How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

yourhelpsucks

Level 2

Let me say as someone who also lost a code, has been with a support person by calling in that does NOT speak English, you are not going to get any help. This support by calling in does NOT help!