If you e-filed, make sure the return was e-filed successfully and accepted: Re-check your e-file status -https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund. If you are married filing jointly try using the Social Security Number for the name that appears first on the return. If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS Refund Hotline at 800-829-1954. Please see the below Turbo Tax FAQ for additional information: https://ttlc.intuit.com/replies/4242575

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jerica20118

Level 1

Question

Why does the irs website say my information doesn’t match when I go to look up my refund I filed over 3 days ago and it says they accepted my return

Forum|Forum|6 years ago
February 1, 2020
76 replies
142 views

No text available

TurboTax Deluxe Online

HeatherPLO

Level 14

If you e-filed, make sure the return was e-filed successfully and accepted:

Re-check your e-file status -https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund.

If you are married filing jointly try using the Social Security Number for the name that appears first on the return.

If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS Refund Hotline at 800-829-1954.

Please see the below Turbo Tax FAQ for additional information: https://ttlc.intuit.com/replies/4242575

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Smyers1213

Level 2

I just wanna know will i get a stimulus on my turbo tax card i filed my taxes but haven't received them yet cause they needed information about my insurance

renee744

Level 5

Mine is saying the same thing to but never received a email saying it was accepted. If I put in the date I efiled on wmr and that it was efiled then I get tax topic 152.

Critter

Level 15

DID I FILE MY RETURN?

Some clarification is needed here. Only you can e-file your tax return. Nobody else can do it for you. You are the one who has to click that "TRANSMIT MY RETURNS NOW" button. When you have transmitted your return to the IRS, you will receive two e-mails. You will receive physically separate e-mails for a state return, if a state return is filed, for a total of four e-mails. Two from federal, and two from the state.

The first e-mail informs you that you have successfully TRANSMITTED your return to the IRS. This e-mail usually arrives in 10-15 minutes. If you don't have that e-mail, then you did not finish the process.

The second email informs you if your transmitted return was accepted, or rejected by the IRS. If rejected, follow the link in the e-mail to deal with the rejection issue. This second e-mail can take as long as 48 hours before you receive it. Once your return is accepted, DO NOT lose that e-mail. It's the only solid proof you have, that the IRS accepted your e-filed return. Without it, should the IRS claim you did not file a return, you lose the argument. If it's not in writing, it did not occur.

Once you have that e-mail indicated the IRS has ACCEPTED your return, TurboTax has fulfilled the obligation you paid them for, and TurboTax is no longer in this equation anymore.

Just because the IRS has accepted your e-filed return, does not mean they agree with it. It can take 4 weeks or longer for them to process it. To follow the processing, you can do that at https://www.irs.gov/refunds It will take 48-72 hours after the IRS has accepted your e-filed return, before it will show up on that IRS website.

REASONS YOU MAY NOT GET THE CONFIRMATION E-MAILS

- You did not click the TRANSMIT MY RETURNS NOW button and/or did not *F*I*N*I*S*H* working through the program after you did click it.

- The e-mail address you provided is wrong

- The email was moved to your junk, trash or spam folder by your email program, or depending on how things are set up on your end, the email was deleted entirely.

- Your e-mail provider marked the e-mail as spam and moved it to your *ONLINE* junk, trash or spam folder, or just deleted the email entirely with no notification to you. That’s your provider’s fault. Not yours or TurboTax’s fault.

- You deleted the email without reading it, mistaking it for spam from TurboTax.

dkw4487

Level 2

Do you have any updates? Mine is saying the same thing and I have no real resources.

EbonyL122824

Level 9

This is normal. It can take anywhere from a few hours to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.

https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331

You can check your e-file status by following the instructions below.

https://ttlc.intuit.com/community/return-status/help/how-do-i-check-my-e-file-status/00/25538

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Mandisteven1288

Level 2

@EbonyL122824 Ok, so I'm having the same issue on the IRS2GO app checking the status of my refund. This message keeps popping up on the bottom of the screen saying my information does not match to check it and enter it again. I've input all the information correctly and rechecked it over and over. I went to the website and it said the same thing. The website then gave me the option to put the date I filed and when I did that they said they would review it and get back to me in 24 hours. I filed April 8th, 1 week ago and I checked the app everyday. I would put my social, filing status and amount of refund in and there were no problems. It would always say that they received my return and they were processing it. Underneath it is said code 152 I believe. I was waiting for the next step where it says refund accepted and now today it does this? I just don't understand? It's freaking me out and I just want to know what is going on??!??

Taxtime617

Level 2

Since the day after I filed, I have been able to see my refund status. As of tomorrow it will be 2 weeks since the IRS accepted my refund filed through JH. I have been able to check my refund statis everyday and it's still processing. But today it says my information does not match their records. It is absolutely the same information I've been using every day.

I'm a little eager I have twins who have a milestone birthday coming up.

Critter

Level 15

Again ... as the return works it's way thru the different departments for checking your information may not be available ... check only once a day as multiple attempts in one 24 hour period can get you locked out for a day.

Rick_mtz31

Level 2

My Tax return was accepted it showed to check Mid-February and now it say I am entering the incorrect information but if I call still say path act check mid-femid-February

ChondelLO

Level 12

If you see the message You may not have entered your information correctly, select the Re-Enter button to try again. In particular, make sure you enter your exact federal refund dollar amount, social security number and filing status.

Why is there no record of my return at Where's My Refund ...

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ss999brandon

Level 2

I swear i need to make a log of the irs process each year. I believe this has happened the past few years. Its downright annoying as hell. But i hsve it again. Then it just says no info can be given at this time. Its some sort of bug and prob change after the 15th sometime. I believe wmr is straight garbage

Maxi

Level 2

I was also getting that error message until I noticed the mistake I made was on my filing status I was choosing single when I should have been choosing head of house hold. Once I entered head of household I was able to see my status.

alysonmulder86

Level 2

Looking through last year's community question about this it may mean you have to verify information with the IRS, I'm thinking that may be the case for me as I moved in December but didn't change my address right away.

DanyaS3

Level 2

If this was the case they would have to accept and review it before they know if they needed anything they don’t review tax return until 7-14 days so for the ones like me who check in 5 days on WMR I don’t think they started processing our information

HeatherPLO

Level 14

Please see this Help Article, which goes over why the IRS site Where's My Return may not show any information for you.

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Happen2020

Level 2

I efiled on Monday and I havent received a email saying that my return was accepted or rejected. Every time I try and check it on where’s my refund it says my information is not correct. What can I do to make sure it was sent

EbonyL122824

Level 9

@Happen2020 You can check your e-file status by following the instructions below.

https://ttlc.intuit.com/community/return-status/help/how-do-i-check-my-e-file-status/00/25538

It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Taxpayers who claim the Earned Income Tax Credit (EITC) or the Additional Child Tax Credit (ACTC) may experience a delay in processing until mid February. Continue checking the Where’s My Federal Refund? tool for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status. You can track the status of your state return by following the directions in the following TurboTax FAQ.

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

Note: You will need your social security number, filing status, and refund amount in order to track your Federal refund.

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Kenyats89

Level 2

Hello anyone experience this but got the correct reason why!! For the last past days I have been able to track my refund status I went from path message to my return is being processed lastnight and today and now I just checked it’s saying incorrect information when I put my information to track status!!! Help I’m lost and new to this!!!