Hello! My tax return got rejected. But. I can't seem to be able to fix it. Turbo Tax shows my return rejected/filed. Can I fix it?

Forum|Forum|2 years ago
October 17, 2023
4 replies
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TurboTax Self Employed Online

VolvoGirl

Level 15

Why did it reject? The email should say.

cmdGal

Level 2

a) go into TurboTax. It may tell you why a return got rejected. (For example - mistyping a date of birth; TurboTax will tell you if that was the reason).

b) If you filed late last year, and it hasn't been processed for whatever reason, then the AGI for 2021 (when efiling) should be entered as zero instead of what's on your taxes. That is a subtle reason for a rejection (and it took me a bit to find that answer on TurboTax when I kept getting rejected over and over).

Hope this helps. Good luck!

J0001585

Level 2

Mine also got rejected for the first time ever. It said that they couldn't identify me because of the AGI from last year. However, I checked it multiple times. The only problem I could see if that there was nothing after the decimal so I entered the zeroes. I'm hoping this does the trick. I hope yours has been resolved.

VolvoGirl

Level 15

@J0001585 ENTER 0 FOR AGI. The IRS took a long time last year to process 2021 returns so the AGI didn't get entered in time. Especially if you mailed it. That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

J0001585

Level 2

Thank you for the fast reply. I will keep watching to see if they send it back as a rejection in time for me to e file again. Dang it. I appreciate your quick answer and that you're here to help us stragglers. I didn't know about the AGI needing to be zero. That's a nuisance.

Haylie12

Level 2

Mine also got returned, and I cannot fix it. It’s been returned three times already. It says that the primary independence Social Security numbers are the same and they’re not. It’s saying that I didn’t click a box, but there’s no box to click I’ve gone over it Multiple times. Please help!

error they sent says exactly this:

A dependent SSN In the return Must not be the same as the primary or spouse SSN on another return with ‘PrimaryClaimasDependentlnd’ or ‘SpouseClaimasDependentlnd’ is not checked.

VolvoGirl

Level 15

It means your dependent's ssn was used on someone else's return. You can't efile it again. You have to print and mail it now and let the IRS determine if you can claim them. Did your dependent file their own return and didn't check the box that someone could claim them? Or it might be a mistake on someone's return that they typed their ssn wrong and accidentally got your dependent ssn.

Bap1Tap1

Level 2

I had the same message, I realized I didn’t check my daughter’s box that we could claim her. So I went & amended hers. Waited till it was accepted and mine keeps rejecting!!??? So frustrated!!