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Level 1

Question

E-filing problem, getting "Transmission Trouble" about 7 times since Sunday noon. Tried clear cache, using different browser, disk cleanup, restart etc, nothing works.

Forum|Forum|5 years ago
March 15, 2021
7 replies
5 views

Do you have the same experience, how to fix this? Thanks!

TurboTax Premier Online

LenaH

Community Manager

Transmission trouble occurs either when your account is on a billing hold or when Pay With My Refund was accidentally added twice to your shopping cart.

If your account is on a billing hold please log out and wait up to 24 hours for the hold to release.

If you have 2 refund transfer products in your shopping cart follow the steps below.

In the left menu, select Tax Tools.
In the expanded menu list, select Print Center.
In the TurboTax Print Center, select Print, save or preview this year’s return.
On the Like to print your return now? screen, select Pay Now.
This should fix your shopping cart and take you to the shopping cart screen.
You can now choose to pay for your return with a credit card or Pay With My Refund.

Once you've paid, you'll be able to transmit your return.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

starcat001

Level 2

I am getting the same problem. Please let me know if you successfully efiled .

irsispita

Level 3

The same problem. Would be nice to get a more clear explanation of what the problem is. If there is a hold, that should be clearly indicated.

KathrynG3

Level 14

To check what else can be done, see: E-filing Problems that includes other support articles like What if Transmit Returns doesn't work?

Some other possibilities:

Make sure the device being used meets minimum system requirements.

Since you've already cleared cache and deleted cookies, see: Allow cookies and pop-ups.

Level 2

I'm having the same issue. I've tried the whole cookie things. I've tried three (3) different computers and I still get the same message. This is extremely frustrating.

MoniqueLO_

Level 10

If the Transmit Returns Now button is not working when you are trying to e-file your return, please see What if Transmit Returns doesn’t work? for instructions on how to resolve this issue.

If you need additional assistance please feel free to contact Customer Support.

@cap1215

RINNYJO

Level 2

Keep getting locked out. Very frustrating

gail2525

Level 2

I am having same Transmission Trouble. Did you get your problem worked out? If so, what did you do?

EbonyA

Level 13

Have you reviewed the response that LenaH posted regarding this issue? (1st response in the thread) if not please try those steps and let us know if the issue persists @gail2525.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

pat5577

Level 2

have same problem done all of the checklist items and it will not transmit

mayurmahajan

Level 2

Maybe you have large files uploaded from your stock trading or crypto accounts. Try to just upload the required files like 1099-INT and 1099-DIV files. That helped me. https://ttlc.intuit.com/turbotax-support/en-us/help-article/investment-income/file-return-see-transmission-trouble-trouble/L1DRYYMEh_US_en_US

planthia21

Level 2

2023 e-filing will not go through. the transmission won't complete

VolvoGirl

Level 15

It is too late to efile 2023 pr prior. Efiling closed on Oct 15, 2024. You have to print and mail 2023 now.

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

Then when you file for 2024 you need to enter 0 for the 2023 AGI since you are filing 2023 late.