Hi, my e-file was rejected because my prior year AGI doesn’t match IRS records.I checked my IRS transcript and it shows $0 for my 2024 AGI.

Forum|Forum|3 months ago
February 24, 2026
2 replies
2 views

Can you confirm that I should enter $0 exactly as shown on the transcript? If that doesn’t work, what is the correct alternative method to pass IRS identity verification?

TurboTax Online

treehugger247

Level 2

If you used the software from last year, you should have imported this information into the file for this year. Recheck if the information you entered was correct because one mistake will signal an error for the IRS since everything is done electronically. Look at the forms in TurboTax, as you will be looking for specific forms based on your AGI. Make sure you entered the information correctly. sometime human error is the main reason for rejection by the IRS. Also, check why it was rejected, and do not assume it was because of the AGI input. One last thought: if you have an IRS PIN and did not include it on your returns, it will be automatically rejected as well.

VolvoGirl

Level 15

Try entering 0 for the AGI. The IRS might have processed your return later so the AGI didn't get entered in time. Especially if you mailed it. That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.