TurboTax gave me the AOTC refund in 2020 when I do not qualify for it. I meet all requirements but am under 24. They did not factor in my age. How do I fix this?

[mnhemenway]

Yes, my earned income was more than half of my support. I already made that clear. I have found a solution through higher ups as it was TurboTax who made the mistake, not me. Thanks for being unhelpful and refusing to listen to your customer.

[Hal_Al]

@mnhemenway said "Yes, my earned income was more than half of my support. I already made that clear."

No, you only said you supported yourself, but not how.  

So, if you are not a dependent, and you supported yourself with earned income, you ARE eligible for the refundable portion of  the AOTC. It's the IRS that's wrong.  Being under 24 does not, alone, disqualify you.  You should respond to them with proof that you supported yourself with earned income.