To qualify for the AOC, it must be for the first 4 years of school. If you have already taken it for 4 years, it will be disallowed. Other potential issues may be:
- You are not above the income level?
- No one else can claim you on their tax return?
- You have more education expense than tax-free assistance?
- There was a problem with "Imported" 1098-T's.
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Type letme (no space between let & me) in the search box. When the dropdown list appears, click on letme rather than "jump to letme'. On the next drop down, click on the "jump to letme” link.
It will give you the option to select AOC or LLC. Try it, if you get better results, leave it, otherwise change it back.
3rd point : You have more education expense than tax-free assistance
You cannot claim the AOC based on qualified education expenses (QEE: tuition, fees and course materials) that were paid for by tax free scholarships, employer tuition reimbursement, VA benefits, etc.
Although there is way to declare some of those benefits taxable and then claim the AOC.