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It probably doesn't matter. If they are not giving it to you, they are, most likely, not an eligible institution.
To be eligible for the tuition credits or tuition & fees deduction, the course must be taken at "an eligible institution". The school should be able to tell you if it is an eligible educational institution. In general, an eligible educational institution is an accredited college, university, vocational school, or other postsecondary educational institution, including accredited, public, nonprofit, and proprietary (privately-owned, profit-making) postsecondary institutions. Additionally, in order to be an eligible educational institution, the school must be eligible to participate in a student aid program administered by the Department of Education. If they issue a 1098-T they are probably an eligible institution. Their EIN is on the 1098-T.
Enter your school at the link below, to see if it's on the dept. of education list.
The school should give you a Form 1098-T showing the amount of tuition that you paid. The 1098-T would have the school's EIN on it. But they do not have to give you the 1098-T for 2020 until February 1, 2021. If they are going to issue the 1098-T by February 1, your only option is to wait for it.
If the school does not issue Form 1098-T at all, it's probably not an "eligible educational institution," as Hal_Al described above. You can ask them whether they are an "eligible educational institution." If not, you cannot claim any education benefits on your federal tax return. In that case you do not have any options except to switch to a school that is an "eligible educational institution."
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