Why does it keep taking me in circles when I get to the schedule Q part? even after I've answered the question.

[future-dds_tdd85]

I didn't receive one.

[NicolleR1]

Try these options to fix the issue you are having

If you are using TurboTax Online

• Check ‌your browser's settings. (Clear your Cache and Cookies)
• Check on your internet connection
• Try using a different web browser 

If you are using TurboTax Desktop

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 
 

You can also delete the Schedule Q directly. To delete a Form from your return, please follow the instructions on the links below
 

How to Delete a Form on TurboTax Online

How to Delete a Form on TurboTax Desktop

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number