Try these options to fix the issue you are having
If you are using TurboTax Online
- Check your browser's settings. (Clear your Cache and Cookies)
- Check on your internet connection
- Try using a different web browser
If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
You can also delete the Schedule Q directly. To delete a Form from your return, please follow the instructions on the links below
How to Delete a Form on TurboTax Online
How to Delete a Form on TurboTax Desktop
If you are still having issues after trying these options, contact Customer Support by clicking the link below
TurboTax Phone Number
