Where is the other state's filing? Technical issue related.

[tqian430]

I need to file returns for two states. One state is included for free with the TurboTax Home & Business package I purchased, and the other cost me $40, which I paid by credit card. I selected both states at the same time and downloaded them together. However, after completing the first state's return, I am unable to continue with the second state.

When I click "Start," the system keeps telling me that TurboTax will save my current return and confirms that my software is up to date—but that’s it. I cannot proceed to work on the second state. It seems like a technical issue. Can anyone help?

[LeticiaF1]

The following TurboTax help article has a couple of possible solutions to your problem:

State install/e-file update loop: State not installed after installation or TurboTax needs to update...

If your problem persists, feel free to reach out to us again.