Unable to import 2023 data to online deluxe version of Turbotax

[MikeH36]

I've used this software for years but I'm thoroughly frustrated with this year's version. I can't even get to first base.

I activated Turbotax but am completely unable to import last  year's returns/info even though I'm using the same computer and the required files are clearly there. I've spent  about 4 hrs on this including 1.5 hrs on the phone with an agent which solved nothing. when all else failed she had me download a version but I wasn't able to activate it because she couldn't get me a new activation code.

It looks like I bought a completely useless piece of junk. I'm disgusted.

[xmasbaby0]

Wait---what "activation code?"    Do you mean the 16 digit license code for the desktop download?   There is no activation code for online TurboTax.  If you have a license key it is for the desktop download to use on a full PC or Mac.    The difference this year is that instead of using a CD to install desktop you just download the software to your hard drive.   

HOW DO I GET STARTED WITH TT DESKTOP

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

[Mike9241]

technically you don't import your 2023 tax return data. rather it's a transfer. you need the xxxx.tax2023 file on your computer. when you open the 2024 app, you click on the link to start a new return to enable the app to search for the 2023 tax file. if it doesn't find it you can use the browse link to find it. once found click on the link to transfer return.