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jdeeganjr
New Member

TurboTax 2024 Premier Desktop will not download NJ State Product

Can I download the NJ state product, purchase it, and install it manually?

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5 Replies
CatinaT1
Expert Alumni

TurboTax 2024 Premier Desktop will not download NJ State Product

Try this:  State install/e-file update loop: State not installed after installation or TurboTax needs to update...

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jdeeganjr
New Member

TurboTax 2024 Premier Desktop will not download NJ State Product

I already tried the tool TTCleanStatesTool-2024.00.01.16.  It successfully deletes any and all references to the NJ state download.  However, when once again attempting to download the NJ state product, the infinite loop resumes and TurboTax Premier will not allow me to purchase and install the NJ product.

 

Conclusion:  the TTCleanStatesTool does remove the reference.  But it does NOT solve the problem.  I still cannot  download and install the NJ product.

 

MarilynG1
Expert Alumni

TurboTax 2024 Premier Desktop will not download NJ State Product

Try disabling all anti-virus software (including modem) which may be blocking your transmission to/from the server that accepts Billing Info.

 

Here's How to Turn Off Anti-Virus Programs.

 

You can also Contact TurboTax Support.  Choose 'Billing' as your phone option.

 

@jdeeganjr 

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jdeeganjr
New Member

TurboTax 2024 Premier Desktop will not download NJ State Product

Already tried that action.  Disabling anti-virus does not fix the problem.

 

Suspect the real problem is a defect in TurboTax Premier.

BrittanyS
Expert Alumni

TurboTax 2024 Premier Desktop will not download NJ State Product

If you are still having issues, please contact support.

 

See the link below:

 

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