TurboTax 2024 Premier Desktop will not download NJ State Product

[jdeeganjr]

Can I download the NJ state product, purchase it, and install it manually?

[CatinaT1]

Try this:  State install/e-file update loop: State not installed after installation or TurboTax needs to update...

[jdeeganjr]

I already tried the tool TTCleanStatesTool-2024.00.01.16.  It successfully deletes any and all references to the NJ state download.  However, when once again attempting to download the NJ state product, the infinite loop resumes and TurboTax Premier will not allow me to purchase and install the NJ product.

Conclusion:  the TTCleanStatesTool does remove the reference.  But it does NOT solve the problem.  I still cannot  download and install the NJ product.

[MarilynG1]

Try disabling all anti-virus software (including modem) which may be blocking your transmission to/from the server that accepts Billing Info.

Here's How to Turn Off Anti-Virus Programs.

You can also Contact TurboTax Support.  Choose 'Billing' as your phone option.

@jdeeganjr 

[jdeeganjr]

Already tried that action.  Disabling anti-virus does not fix the problem.

Suspect the real problem is a defect in TurboTax Premier.

[BrittanyS]

If you are still having issues, please contact support.

See the link below:

• Contact Us